Job posting title
Conversion Optimization Team Lead (CRO)
Job summary
ESET is on the lookout for a Conversion Optimization Team Lead who is passionate about improving online key performance indicators such as revenue and orders while enhancing the customer experience. In this role, you'll leverage a blend of creativity and analytical expertise to solve problems and experiment with new ideas. This is a leadership position that requires a balance of strategic thinking and hands-on work to make a positive impact across our digital channels worldwide.
Job description
Responsibilities:
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Lead the formulation and execution of the global CRO strategy and roadmaps of activities with the goal to attract and retain customers through the online channel.
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Lead the CRO team, encouraging teamwork and collaboration both within the team and with other departments. Together, you'll brainstorm, test, and execute strategies that boost conversion rates and enhance the user experience.
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Promote a culture of testing, urging the wider team to experiment with new ideas while making decisions based on both data and insights.
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Drive improvements in the customer experience by identifying optimization opportunities, translating findings into actionable strategies.
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Support the team in turning insights into practical solutions, such as wireframes, mockups, and designs, to better the customer journey.
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Ensure smooth cooperation with both global and regional teams to carry out experiments and apply enhancements effectively.
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You will be a part of a larger ecosystem: teams like Digital UX, Web Analysts, Marketing Automation, and Advertising will be there to support you.
Requirements:
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Strong background in CRO methodologies, including user research, A/B testing, data analysis, and familiarity with CRO tools (e.g., Optimizely, Google Analytics, Hotjar).
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Proven ability to lead and nurture a high-performing team, potentially with some experience in DesignOps.
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Solid analytical skills, capable of finding insights in diverse data sets and a solid grasp of statistics.
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Excellent communication skills in English with the ability to explain complex concepts clearly to different audiences.
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Technical knowledge in web development (HTML, CSS, JavaScript) and experience with eCommerce platforms like Shopify are beneficial.
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A drive for innovation and a commitment to fostering a culture of experimentation within the team.
Join ESET and become part of a team where your creativity and analytical skills combine to enhance online interactions and take the customer experience to new levels.
Employee perks, benefits:
- please visit our website: https://www.eset.com/sk/o-nas/kariera/benefity/
Basic wage component (gross) and other rewards: from 3000 EUR /month
- The final basic wage component can be higher accordingly to individual skills and experience of selected candidate.
- Performance bonus 2 times per year up to 15% of the basic salary paid for the evaluation period (usually 6 months).
Job requisition
JR-04764 Conversion Optimization Team Lead (CRO) (Open)
Primary location
Bratislava
Additional locations
Time type
Full time
Top Skills
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages.
Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.
And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it.
Put simply - when technology enables progress, ESET is here to protect it.
ESET - Progress. Protected.
Visit www.eset.com to learn more
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