Summary
We are searching for a resilient, creative and positive thinking person to enhance our Customer Satisfaction team that strives to implement the global approach to Customer Satisfaction - from measuring of Customer satisfaction, experience and loyalty up to feedback utilization and improvement of important customer journeys.
Job description
Customer Success Lead should be a person who can bring their own expertise and ideas and use them to design and implement successful customer journey, specifically after the purchase, with focus on B2B customers. You will be in charge of designing global standards and implementing such journey in selected markets. You will often work independently, but also cooperate with various colleagues from HQ and countries across the globe.
You will become a part of small department of enthusiasts with various fields of expertise (research, customer satisfaction and processes) who respect each other, but also like to have fun.
Responsibilities include:
- defining of customer success long term vision
- defining and continuous improvement of customer journey between purchase and renewal (processes, deliverables, KPIs)
- definition of customer success framework (including required roles, tools or measurement system)
- implementation of defined journey and processes to selected markets
Personality requirements and skills:
- sound understanding of Customer satisfaction and Customer experience management
- at least 4 years of previous experience with customer success management, preferably from IT and B2B environment
- active English (B2 level at least)
- systematic approach and analytical thinking
- ability to lead / manage small implementation projects
- “can-do“ attitude
Employee perks, benefits:
- please visit our website: https://www.eset.com/sk/o-nas/kariera/benefity/
Basic wage component (gross): from 2300 EUR
- The final basic wage component can be adjusted accordingly to individual skills and experience of the selected candidate.
- Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
Benefits
Health & well-being
- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
Family
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
Office
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
Other
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
Bratislava
Additional locations
Time type
Full time
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages.
Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.
And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it.
Put simply - when technology enables progress, ESET is here to protect it.
ESET - Progress. Protected.
Visit www.eset.com to learn more
