Why GM Financial Technology
Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
About the role:
As a Conversation Designer II, you will shape engaging experiences for AI-driven Chatbots and IVR systems. You’ll design intuitive dialog flows, validate functionality, and optimize language to ensure seamless interactions utilizing best practices in user-centered design. This role involves leading projects with Product Owners, collaborating with designers, researchers, developers, and business stakeholders to craft voice and messaging strategies. Ideal candidates bring expertise in voice interaction, information design, analytics, and user research, along with a passion for creating meaningful and impactful customer experiences.
In this role you will:
- Own and continuously improve the overall chatbot/IVR design and user experience, using a variety of metrics and data-driven insights
- Participate across all product phases: discovery, delivery, and iteration\
- Lead collaborative design reviews with the product team to ensure user-centric solutions.
- Delivers in a fast-paced, collaborative agile environment
- Practices holistic experience design
- Gathers a deep understanding of product business requirements, customer behavior, and technical limitations
- Present and advocate for user-centered design and effectively articulate design decisions
What makes you an ideal candidate?
- Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc.
- Experience in AI, chatbot/IVR strategy, conversation design, and optimization
- Knowledge of Natural Language Processing and Prompt Engineering
- Familiar with Agile principles and able to work effectively with cross-functional teams.
- Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing
- Adaptability to accommodate constantly changing priorities
- Self-motivated, positive attitude, quick to learn and a growth-oriented mindset
- Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences
- Contact center and/or customer service experience a plus
- Bilingual a plus (English + Spanish)
Experience
- 3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required
- High School Diploma or equivalent required
- Bachelor’s Degree in related field or equivalent work experience required
Licenses and Certifications
- Certification in conversation design or UX design preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Hybrid work environment, 2-days a week in Arlington, TX or Las Colinas, TX office.
NOTE: We are unable to consider candidates who require visa sponsorship for this position.
This position is not open to agency submissions
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Skills Required
- 3-5 years experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools
- Understanding and experience with design platforms such as Voiceflow, IBM Watson, Genesys
- Experience in AI, chatbot/IVR strategy, conversation design, and optimization
- Knowledge of Natural Language Processing and Prompt Engineering
- Exceptional UX writing for messaging and voice, adapting tone and style for conversational interfaces
- Familiarity with Agile principles and ability to work with cross-functional teams
- High School Diploma or equivalent
- Bachelor's degree in related field or equivalent work experience
- Self-motivated, adaptable, growth-oriented mindset and strong interpersonal skills
- Contact center and/or customer service experience
- Bilingual (English + Spanish)
- Certification in conversation design or UX design
GM Financial Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GM Financial and has not been reviewed or approved by GM Financial.
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Strong & Reliable Incentives — Annual and performance bonuses are described as meaningful additions to total compensation. In several functions, incentives reliably boost take-home pay when available.
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Leave & Time Off Breadth — Generous paid time off, corporate and floating holidays, and paid volunteer time are emphasized. Time-away programs contribute significantly to perceived total rewards.
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Parental & Family Support — Paid parental leave and family-friendly policies are highlighted, with recent expansions mentioned in some areas. Support for bonding time is seen as a notable strength of the package.
GM Financial Insights
What We Do
GM Financial is the captive finance company and the wholly owned subsidiary of General Motors and is headquartered in Fort Worth, Texas. The company is a global provider of auto finance solutions, with operations in North America, Latin America and China. Through our long-standing relationships with auto dealers, we offer attractive retail loan and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. GM Financial employs more than 9,000 hard-working team members, and we're always looking for new people with diverse talents. GM Financial is a workplace where dedicated people have the opportunity to work together and celebrate our successes. Our culture is based on respect, integrity, innovation and personal development. GM Financial is committed to strengthening the communities where we live and work. Each year, we select several philanthropic organizations to support through our Signature Events program. The company and its team members actively support these organizations through many company-wide initiatives; in addition we support numerous other nonprofit organizations through sponsorships and monetary donations.
