Brief Job Description:
Technical Writer:
Responsible for researching, writing and editing customer-facing documentation such as user manuals, online help systems and quick installation guides. Able to work with and facilitate positive relationships with Global Business Units (GBUs), all Lines of Business (LOB), other departments and OEM customers with specific needs. With guided supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.
Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
- Researches, writes and edits various product documentation for advanced technology products in English language.
- Gathers technical information proactively. Research available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created.
- Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles.
- Develops online help, API documentation and Command Reference Guides for software applications per established standards, styles and guidelines.
- Able to manage multiple complex project schedules across multiple product lines and businesses.
- Other duties as assigned.
Qualifications:
Required/ Minimum Qualifications:
- Minimum of 3 years of related experience with a bachelor’s degree in engineering (BSC- any stream/BCA or equivalent degree). Additional degrees/certifications in professional writing, technical writing, digital writing/communications, journalism or English are preferred. At least 5 or more years of equivalent experience in a relevant field may be considered in lieu of a bachelor’s degree.
Additional / Preferred Qualifications:
- Fluent in and able to communicate, understand and explain complex concepts in English.
- Experience with writing for localization and working with international teams.
- Experience with CSS, XML and XHTML.
- Proficiency in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).
- Strong interpersonal, communication and editing skills with high attention to detail.
- Self-motivated with the desire to be a team-player and support team goals and mission.
- Ability to multi-task in a fast-paced, international team environment with multiple deadlines, limited resources and constant change.
- Ability to support multiple time zones when needed.
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
- Standard physical demands of desk work
Time Travel Needed:
- 25%
Skills Required
- Minimum of 3 years related experience in technical writing or documentation
- Bachelor's degree in engineering (BSc/BCA) or equivalent; 5+ years equivalent experience may substitute
- Ability to travel up to 25%
- Fluent English with ability to communicate and explain complex concepts
- Experience writing for localization and working with international teams
- Experience with CSS, XML and XHTML
- Proficiency with Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign, Madcap Flare or equivalent single-source DTP tool
- Strong interpersonal, communication and editing skills with high attention to detail
- Ability to manage multiple complex project schedules and support multiple time zones
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
