This is the role as the key Point of Contact (POC) for General Counsels Officer (GCO), Market Compliance Officer (MCO) and Internal Audit Group (IAG) in GMNS Taiwan for the Regulatory Projects, Regulatory Change Management (RCM) implementation, Regulatory Examination – including but not limited to annual JCIC audit, PWC internal control audit, BB on-site visit and FEB audit, IAG Audits, and Privacy Compliance Management.
The key pillar of this job including ensuring BU stays compliant with regulations and internal procedures to prevent Operational Risk Event (ORE), the achievement of BU’s compliance metrics and streamlines the relevant process and control mechanism to enable business growth while staying compliance.
ResponsibilitiesAct as the key Point of Contact (POC) for the following matters:
- Regulatory Projects - Regulatory Change Management (RCM) implementation.
- Regulatory Examination – Annual JCIC audit, PWC internal control audit, BB on-site visit and FEB audit every 3 years.
- IAG Audits – Governance on Internal Control audit, targeted audit, AML audit and specific FSC requested audit.
- Privacy Compliance Management - Coordinate GMS to complete the relevant privacy attestation and exercise.
Ongoing Regulatory Compliance:
- Support and consolidate ORE reporting and oversee all int’l and local OREs that impact Taiwan.
- Manage inter-company and outsourcing arrangements for Merchant Services outside of Taiwan.
- Quality assurance of Process Risk Self-assessment/ Risk and Control Self-Assessment (PRSA/ RCSA) and Third-party Lifecycle Management (TLM).
- Support achievement of BU’s compliance metrics include ICSA, CSE.
- Support process owner on process and control design.
- Represent BU in the local legal entity governance-related committee.
- ORE Management - find the Subject Matter Expert (SME) of root cause to develop and execute the action plan and provide timely updates as required.
- Coordinate Business Self Testing Programs development and implementation for Taiwan GMS team
- Bachelor degree or above.
- A minimum 10 years’ experience in business compliance and/ or Internal Audit with a proven track record.
- Knowledge or experience in Payment industry will be an advantage.
- Strong project and time management skills with the ability to work under pressure to meet deadlines.
- Solution-driven with Strong business sense to enable business growth.
- Fast learner to pick up American Express company culture.
- Fluent in Mandarin and English, both written and spoken.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor degree or above
- Minimum 10 years' experience in business compliance and/or Internal Audit
- Fluent in Mandarin and English, both written and spoken
- Strong project and time management skills with ability to meet deadlines under pressure
- Solution-driven with strong business sense to enable business growth
- Knowledge or experience in the Payments industry
- Fast learner with ability to adopt company culture quickly
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
