This is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with engineering, purchasing and manufacturing to ensure the customers’ requirements are met in full. Ensure that the customer is kept always updated on order developments whilst managing any issues in a proactive manner.
Reporting to the Customer Service Manager, in this role you will work with the Engineering department to effectively prioritize and expedite engineered orders through to production release and with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.
In this role you will identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements, diligently and accurately carry out contract reviews of customer orders.
This role would suit a determined problem-solver, experience of the valve industry and good knowledge of electric actuators. You must have prior technical knowledge and experience in electric actuators contracts management and attention to detail together with a strong commitment to top-quality customer service.
QualificationsExperience Requirements:
- Degree or mechanical engineering qualification or equivalent
- Desirable at least 3-5 years of relevant experience in a similar role
- Understanding of engineering drawings
- Commercial awareness and strong understanding of commercial jargon
- Background in Customer Service
- Knowledge of material pricing
- Detailed knowledge and experience in electric and pneumatic actuator products
- Understanding of revenue forecasting
- Knowledge of Microsoft AX
- Fluent English
The Successful Candidate:
- Negotiation skills
- Experience in manufacturing/engineering and contractual environment
- Good technical, mechanical and electrical actuator knowledge
- Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full
- Good attention to detail and ability to work under pressure
- Good communication skills, customer focus, ability to multitask at executing tasks
- Ability to approach challenges with a proactive mindset and find solutions to problems
- Knowledge of Dynamics 365 is a plus
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
Skills Required
- Degree in mechanical engineering or equivalent mechanical engineering qualification
- Relevant experience in a similar contracts management or customer service role
- Understanding of engineering drawings
- Commercial awareness and understanding of commercial terminology
- Background in customer service
- Knowledge of material pricing
- Detailed knowledge and experience with electric and pneumatic actuator products
- Understanding of revenue forecasting
- Knowledge of Microsoft AX
- Fluent English
- Negotiation skills
- Experience in manufacturing, engineering, and contractual environments
- Good technical, mechanical, and electrical actuator knowledge
- Ability to build strong customer and internal relationships
- Strong attention to detail and ability to work under pressure
- Good communication, customer focus, and multitasking abilities
- Proactive problem-solving mindset
- At least 3–5 years of relevant experience
- Knowledge of Dynamics 365
What We Do
Rotork is a FTSE-250 market-leading global provider of mission critical flow control and instrumentation solutions for oil and gas, water and wastewater, power, chemical process and industrial applications. Rotork has 3,700 employees, based in 39 countries and serving customers in over 170 countries, led from our head office in Bath, UK. No matter where in the world customers are located, Rotork products can be locally sourced and supported by life-of-plant maintenance, repair and upgrade services. Rotork – Keeping the World Flowing for Future Generations.
