Internally this role is called Contract Specialist
If you enjoy working in a dynamic environment where customer outcomes and operational excellence matter, this role could be for you! Based in our Springvale office, this is an exciting opportunity to join a collaborative and purpose-led team supporting our Period Care (Period Positivity) initiatives across Australasia.
About the Role:As a Contracts & Customer Coordinator, you will play a vital role in ensuring the smooth delivery of our Period Care contracts. Working closely with the Sales Operations Manager and Contract & Services Manager, you will help ensure service excellence, compliance, and strong stakeholder engagement.
This is a varied role combining contract coordination, customer support, and operational administration, allowing you to contribute directly to meaningful programs that make a difference in communities.
What You Will Do:Support the end-to-end delivery of Period Care contracts, ensuring service levels and KPIs are achieved
Manage and respond to customer enquiries, providing timely and accurate resolutions
Maintain contract, customer, and site data to support reporting, compliance, and replenishment
Collaborate with cross-functional teams including Supply Chain, Customer Service, Marketing, Finance, and Sales
Coordinate with third-party service providers to ensure contractual requirements are met
Assist with onboarding new customers, including setup, documentation, and coordination
Monitor service performance, identify potential risks, and escalate where needed
Contribute to contract audits, renewals, tenders, and variations
Support process improvement initiatives to enhance efficiency, data quality, and workflow
Provide administrative and operational support to the wider Sales Operations team
You are a highly organised and customer-focused professional who thrives in a collaborative, fast-paced environment. You bring strong attention to detail, analytical thinking, and a proactive approach to problem-solving.
Experience in a similar role supporting contracts or customers (ideally 3+ years)
Confident working with multiple stakeholders and building effective relationships
Strong communication skills, both written and verbal
Microsoft Office skills, particularly Excel, Word, and PowerPoint
High attention to detail with excellent organisational and analytical abilities
Ability to identify improvements and contribute to continuous improvement initiatives
Hold Australian citizenship or permanent residency in Australia with full working rights
Have ability to work in a hybrid model, with attendance at our Springvale office three days per week and two days working from home.
It would be great (but not essential) if you have experience in FMCG, B2B or B2C, or supply chain environments, along with familiarity with systems such as SAP, CRM, or ERP, exposure to Power BI or other data reporting tools, and experience working with government or regulated contracts.
What We Can Offer You:Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
Innovate for Good | Excel Together | Be You With Us
Application End Date:13 Aug 2026Job Requisition ID:Essity261958Skills Required
- Experience supporting contracts or customers (ideally 3+ years)
- Strong stakeholder management and relationship-building skills
- Strong written and verbal communication skills
- Microsoft Office proficiency, particularly Excel, Word, and PowerPoint
- High attention to detail, organisational and analytical abilities
- Ability to work hybrid with attendance at Springvale office three days per week
- Australian citizenship or permanent residency with full working rights
- Experience with SAP, CRM, ERP systems or similar
- Exposure to Power BI or other data reporting tools
- Experience in FMCG, B2B/B2C, supply chain or working with government/regulated contracts
What We Do
Essity - a globally leading hygiene and health company, breaking barriers to well-being. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA, Tork, Actimove, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic, Vinda and Zewa. Essity has about 36,000 employees. Net sales in 2022 amounted to approximately SEK 156bn (EUR 15bn). The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity
