The Role
The Contracts and Billing Specialist manages invoicing, contract compliance, and customer service for major accounts, ensuring process adherence and financial reporting.
Summary Generated by Built In
Contracts and Billing Specialist
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of Role
Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Asset & Billing Management Lead as part of the C&BM team. You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with Keyloop policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service
Key Duties & Responsibilities
· Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio
· Maintains and is responsible for accurate service contract management and contract cancellation according to the Keyloop terms & conditions
· Performs New customer set-up examination and credit check review
· Reviews and performs Customer master amendments, customer block - only complex/disputed queries
· Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s
· Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop
· Supports and actively participates in the continual improvement of the contract & billing processes
· Communicate and collaborate professionally with customers and Keyloop associates at all levels
· Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
· Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership
· Ensuring all processes are always compliant with internal rules & requirements
· Manages ad-hoc requests from the line manager
· Live by the Keyloop values in your daily behaviors, communications, and actions
Skills / Knowledge / Experience & Qualifications
Experience in dealing with customers at all levels
Competent in MS Word, Excel, and Outlook
A working knowledge of Salesforce, NetSuite, and Navision Business Central
Ability to manage and prioritize workload
Proficient in English
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
Top Skills
Excel
Ms Outlook
Ms Word
Navision Business Central
NetSuite
Salesforce
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The Company
What We Do
As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide.
From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey.
Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data.
For more information, please visit www.keyloop.com
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