Contracts Administrator
High Wycombe | Full time | Permanent | £25174
A quick look at the role.
Join us as a Contracts Administrator, where you’ll play a pivotal role in delivering top-tier administrative support and ensuring customer satisfaction.
Your Core Responsibilities
- Own the Details: Manage and update customer data with accuracy on our company database.
- Be the Go-To Expert: Set up and amend customer contracts and services with precision.
- Customer-Centric Focus: Handle queries and requests professionally, ensuring we deliver on our service promises.
- Collaborate Across Teams: Work closely with internal departments to maintain exceptional customer satisfaction.
- Drive Results: Meet and exceed daily and weekly database administration goals.
- Keep Things Clear: Provide clear instructions to company locations about service changes.
- Follow Best Practices: Uphold and enforce departmental processes and procedures.
Our essential requirements
- A sharp eye for detail and accuracy, even under pressure.
- A professional, customer-focused attitude with a proactive, positive approach.
- Resilience, reliability, and the ability to thrive in routine and change alike.
- A willingness to learn and adapt in a fast-paced environment.
We’re here to change the way people think about waste.
Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Skills Required
- Strong attention to detail and accuracy, including under pressure
- Professional, customer-focused attitude
- Proactive and positive approach
- Resilience and reliability
- Ability to work effectively in routine and changing environments
- Willingness to learn and adapt in a fast-paced environment
What We Do
Founded in 1912, Biffa is a leading UK-based integrated waste management company providing collection, treatment, recycling, and energy generation services. Serving commercial, industrial, and public sector clients, Biffa promotes sustainable waste management solutions and a circular economy. The company employs over 10,000 people and is committed to achieving net-zero emissions by 2050 through investment in green infrastructure and innovative waste-to-energy technologies.
