ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.
We are seeking a detail-oriented and analytical Contracts Administrator to join our dynamic team. This role is responsible for managing the complete contract lifecycle from quote to cash, ensuring compliance, and driving process improvements. The ideal candidate will serve as a key liaison between sales, legal, and finance teams while maintaining high standards of accuracy and efficiency in contract management.
What You'll Do:
Queue Management & Operations
- Manage and prioritize Approvals, Closing, and Help Chat queues
- Provide backup support for Trials, Cases, and Auto Renewals queues as needed
- Own assigned escalations and ensure timely resolution
- Support JIRA ticket management in collaboration with Business Technology team
Contract Management & Processing
- Execute quote-to-cash (Q2C) processes and ensure accurate data entry into Salesforce (SFDC)
- Review and approve quotes for accuracy and compliance with company policies
- Assess signed DocuSign documents for opportunity closure and provisioning requirements
- Build and customize quotes & contracts based on sales team specifications
- Address sales representatives' contract and provisioning concerns with strategic recommendations
Compliance & Risk Management
- Monitor compliance with company policies and industry regulations
- Identify and assess contract-related risks
- Ensure all contract terms align with legal and business requirements
Stakeholder Collaboration & Support
- Collaborate effectively with Contracts team members, Sales, Legal, and Finance departments
- Analyze and resolve internal stakeholder requests independently and professionally
- Provide expert guidance on contract management best practices
- Support team audits and compliance initiatives
Process Improvement & Analytics
- Identify opportunities for process improvement and provide actionable insights
- Build, own, and maintain Salesforce reports with custom conditions
- Generate analytical reports to support business decision-making
- Contribute to developing and implementing contract management best practices
- Ensure effective resource utilization and flag system errors/bugs through ServiceNow
Training & Knowledge Management
- Train new hires and facilitate knowledge transfer within the team
- Create and maintain training documentation and materials for internal use
- Provide ongoing training and guidance on contract management best practices
- Support ad hoc projects as assigned
What You Bring:
- 5+ years of experience in contract administration, sales operations, or related role
- Proficiency in Salesforce (SFDC) with report building capabilities
- Experience with DocuSign and contract management systems
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Detail-oriented with strong organizational abilities
- Ability to work independently and manage multiple priorities
- Proficiency in Microsoft Office Suite
Preferred Qualifications
- Bachelor's degree in Business Administration or related field
- Experience with JIRA and ServiceNow ticketing systems
- Previous experience in training and documentation development
- Familiarity with quote-to-cash (Q2C) or Deal Desk related processes
- Experience in process improvement initiatives
About us:
ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Skills Required
- 5+ years of experience in contract administration, sales operations, or a related role
- Proficiency with Salesforce, including report building
- Experience with DocuSign and contract management systems
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Strong attention to detail and organizational abilities
- Ability to work independently and manage multiple priorities
- Proficiency in Microsoft Office Suite
- Bachelor's degree in Business Administration or a related field
- Experience with JIRA and ServiceNow ticketing systems
- Experience training new hires and developing documentation
- Familiarity with quote-to-cash or Deal Desk processes
- Experience with process improvement initiatives
ZoomInfo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZoomInfo and has not been reviewed or approved by ZoomInfo.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, plus mental health, transgender healthcare, wellness programs, gym reimbursement, and notable fertility assistance. Healthcare options are often described as competitive and a prominent strength of the total rewards.
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Parental & Family Support — Programs include generous parental leave, childcare assistance, Care.com access, and substantial adoption and surrogacy support. Family-forming benefits and leave policies indicate robust support for different life stages.
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Leave & Time Off Breadth — Salaried employees receive unlimited time off alongside paid holidays, flexible time off, wellness days, and bereavement leave. Unlimited PTO is described as genuinely usable in some roles and a meaningful component of the package.
ZoomInfo Insights
What We Do
ZoomInfo is the go-to-market (GTM) platform for businesses development and revenue growth. Powered by real-time data and insights, our unified engagement platform helps sales and marketing teams find, acquire, and grow customers.
Why Work With Us
ZoomInfo is where the world’s brightest minds in Data and Go-To-Market come together to do their best work. We’re a founder-led organization that recognizes your success with 2x the career mobility of our SaaS peers. Being action-oriented, resourceful, and resilient will not only help you fit in, it will help you thrive.
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