Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is a leader in Cloud-based Call Center solutions and one of the Bay Area’s fastest-growing companies. To complement our rapid growth, we are actively looking for an experienced WFO (Workforce Optimization) Systems Engineer to join our Technical Operations team. Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, full benefits package, and an attractive employee stock purchase plan. Five9 is a high-energy environment with lots of room for personal and professional growth.
The ideal candidate for this role will have a deep understanding of systems administration technologies, strong analytical and troubleshooting skills, and excellent communication skills.
Key Responsibilities- Build, deploy and configure WFO Verint (and Five9 WFO) platforms in company’s global data centers.
- Collaborate with other Cloud Ops staff to monitor production environments with primary focus on the WFO instances.
- Be the primary POC for troubleshooting and fixing any WFO-related issues.
- Proactive performance management and capacity planning.
- Manage technical projects (build, plan, document, train) pertaining to WFO systems.
- Update and work on tickets and tasks assigned in a timely manner.
- Follow change management process and participate in off-hours maintenance windows.
- Participate in on-call rotation.
- Minimum 4 years technical experience with Windows and Active Directory system administration.
- Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices.
- 5 years of Verint software installation, configuration and administration, especially in a multi-tenant cloud environment.
- Solid experience with Verint QM/WFM is a must.
- Knowledge of Verint Analytics and DPA is highly desired.
- AWS/GCP administration/certification is a big plus.
- Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc.
- Good experience with MS SQL (2017/2019): database structure, administration, performance tuning and scripting.
- Excellent verbal and written skills.
- B.S. in Computer Science or equivalent experience.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- Minimum 4 years technical experience with Windows and Active Directory system administration
- Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
- 5 years of Verint software installation, configuration and administration, especially in a multi-tenant cloud environment
- Solid experience with Verint QM/WFM
- Knowledge of Verint Analytics and DPA
- AWS/GCP administration or certification
- Experience in Java Enterprise and frameworks and app servers like Tomcat, JBoss
- Experience with MS SQL (2017/2019): database structure, administration, performance tuning and scripting
- Excellent verbal and written communication skills
- B.S. in Computer Science or equivalent experience
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
