Senior Manager of Infrastructure Engineering -Cisco Call Manager, Telephony, VOIP (Team Management Experience)
As a Senior Manager of Infrastructure Engineering at JPMorganChase within the Employee Platforms Team, you provide overall direction for team members and work on established and moderately complex issues within your specialization. Exercise independent judgement within defined parameters to determine appropriate actions to bring these issues to a resolution.
Job responsibilities
- Serves in a leadership role for multiple technical teams and collaborates with others within the function, providing tasks, guidance and expectations as necessary
- Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment across teams to improve delivery speed and decision quality (e.g., accelerating issue analysis and documentation), with human-in-the-loop validation and appropriate handling of sensitive data.
- Anticipates the needs and potential dependencies of the broader team and identifies and takes action to mitigate and escalate issues to appropriate leadership
- Manages stakeholders and ensures teams deliver aligned projects in line with compliance standards, risk and security, service level agreements, and business requirements
- Applies relevant technical expertise, leadership and business knowledge to projects of moderate to large scope
- Contributes to decisions that influence staffing, budget, and relevant profit and loss
Establishes standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability and auditability and alignment to resiliency, security, and risk expectations.
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience (NAMR/APAC – India/LATAM/Hong Kong)
- Experience managing infrastructure engineering teams
- Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for infrastructure engineering workflows, including validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before adoption, escalate uncertainty appropriately, and ensure outcomes align to resiliency, security, and auditability expectations.
- Ability to guide and coach teams on approach to achieve goals aligned against set strategic initiatives
- Current knowledge of telephony PBX environments, dial plan schemes, trucking, reporting of usage and capacity metrics.
- Hands-on experience in application architecture and design patterns (hands on experience with Sonus/Ribbon SBC / Kandy Link, CUCM, KANDY, Session Border Controller / SIP / Kandy Link / Telecom Carrier / Scripting -- Power Shell / Python
- Industry experience in Information Technology with a specific emphasis on SIP Networks and interoperability with blended technologies, including integration into desktop solutions.
- Adept knowledge in VoIP transport, such as H.323, SIP, call admission and control mechanisms, integration of cross platform technologies, centralization of call processing and network policy enforcement
- Working experience with protocols such SIP, H.26x, WebRTC, SIPRec, Networking Routing Protocols, Linux, etc.
- Basic to intermediate knowledge on ITIL, DevOps and Site Reliability Engineering methods and/or hands on experience.
Preferred qualifications, capabilities, and skills
- Knowledge on Cisco Call Manager / Cisco UCCX / Unity Connection
- knowledge on Monitoring Tools such as Splunk, netcool, sevone, nectar, empirix.
- Knowledge of one specific infrastructure technology and basic programming languages or database management systems (Java, PERL, Python)
Skills Required
- Formal training or certification in infrastructure engineering concepts and 5+ years of applied experience
- Experience managing infrastructure engineering teams
- Experience leading teams in the safe use of enterprise-authorized AI capabilities for infrastructure engineering workflows
- Ability to review and validate AI-assisted recommendations, escalate uncertainty, and align outcomes with resiliency, security, and auditability expectations
- Ability to guide and coach teams toward strategic goals
- Current knowledge of telephony PBX environments, dial plans, trunking, usage reporting, and capacity metrics
- Hands-on experience with application architecture and design patterns, Sonus/Ribbon SBC, Kandy Link, CUCM, SIP, telecom carriers, PowerShell, or Python
- Information technology experience emphasizing SIP networks and interoperability with blended technologies and desktop solutions
- Knowledge of VoIP transport, H.323, SIP, call admission and control, cross-platform integration, centralized call processing, and network policy enforcement
- Experience with SIP, H.26x, WebRTC, SIPRec, networking routing protocols, and Linux
- Basic to intermediate knowledge of ITIL, DevOps, and Site Reliability Engineering methods
- Knowledge of Cisco Call Manager, Cisco UCCX, or Unity Connection
- Knowledge of Splunk, Netcool, SevOne, Nectar, or Empirix monitoring tools
- Knowledge of an infrastructure technology and basic programming languages or database management systems, including Java, Perl, or Python
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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