Seeking to hire a Contractor based out of Mexico, Costa Rica, or Colombia for Renewal Specialist services. As a contractor, this role will work across Newsela’s Customer Success organization to help scale and streamline Newsela’s renewal operations for schools and small districts.
Scope of Services:
- Maintain Book of Business
- Own book of business, owning end-to-end renewal process for a portfolio of school and small dstructs across approximately 500 accounts.
- Quote Generation Automation
- You’ll own and improve our automated quote generation workflows, helping ensure customers receive accurate quotes quickly.
- Own the renewal, expansion and risk mitigation experience for a defined set of accounts
- Support and scale our quote generation process for schools and small districts
- Help evaluate and implement tools that enhance automation and price estimation
- Customer Documentation & Communication
- You’ll ensure data integrity and a seamless customer experience throughout the renewal process.
- Maintain accurate subscription, contact, and quote information in various record systems
- Communicate with customers to confirm details, resolve discrepancies, and escalate issues when needed
- Complete assigned Gainsight tasks and surveys on time
- Renewal Program Optimization
- You’ll bring a critical eye to our renewal strategy and processes.
- Contribute ideas and feedback on how we can improve the customer renewal journey
- Identify ways to increase efficiency and reduce churn
- Support cross-functional efforts to evolve renewal communications and documentation
- Cross-Functional Collaboration
- You’ll work with internal stakeholders across CS, Sales Optimization, and RevOps.
- Act as a key liaison between internal teams to ensure alignment
- Help pilot improvements and share insights from your work to shape broader processes
- Fluent in English, both written and verbal
- 6+ months of experience in a SaaS or EdTech environment in roles such as Sales Development Rep, Renewals Rep, or Business Development.
- Strong attention to detail and ability to manage high-volume, deadline-driven work
- Experience owning a book of business or managing account-based workflows preferred
- Experience with Salesforce.com and/or Gainsight preferred
- Excellent written and verbal communication skills
- Comfortable working independently and collaboratively
- Highly organized, process-oriented, and eager to improve how things get done
- Fluent in English and ability to work US Hours
Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits.
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What We Do
We are on a mission to deliver meaningful classroom learning for every student. We’re an edtech company that brings together digital content with integrated assessments and insights. The result is more engaged readers—and engaged readers are better learners.
Why Work With Us
Newsela is built on a mission of providing meaningful classroom learning for every student. We’re not only making a difference in the classroom; we’re focused on building an inclusive and supportive culture internally by encouraging continued learning, celebrating what makes our team unique, and working together to empower minds everywhere.
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