Contract Billing Administrator II, Rochester, NY
Toshiba America Business Solutions, a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.
What you’ll do
- Coordinate involved parties to ensure invoicing and contractual obligations are met in a timely fashion. Resolve escalated customer concerns to ensure optimal customer service.
- Audit meter reads and billing service levels requirements for assigned account base. Ensure billing accuracy by reducing billing estimates, pending contracts, and manual reads using SLAs and KPIs.
- Audit monthly pre bill reports and resolve discrepancies. Handle evaluation of rebill adjustments, cancellations, renewals and misc. administration. Monitor all billing modifications.
- Analyze billing & renewal reports and compare to contract terms and conditions to evaluate and assist with price increases or auto escalation accuracy if applicable.
- Develop and monitor performance reporting to resolve issues with cross-functional Toshiba teams. May provide quotes from time to time if required.
- Perform other related duties as assigned.
What You’ll Bring
- High School Diploma or equivalent
- Three years in a combination of the following areas: contract administration/support, billing/invoicing, customer service and reporting.
- Demonstrated experience with data monitoring, service level agreements, invoicing and reconciliation.
- Communicate with customers and Toshiba team members.
- Self-motivated with ability to work in fast-paced environment.
- Computer literate.
Earn Well
- Hourly Range: $18.00-$20.00, based on experience.
Training
- Comprehensive onboarding and industry-leading sales training
- Ongoing training and professional development
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with match and company provided life insurance
- Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
- Generous paid holidays, vacation & sick/personal business/volunteer days
- Opportunities for career growth within a global technology organization
About Us
Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.
At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.
Learn More
The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/
Join Our Talent Community
Our Commitment to Sustainability
News Archive
Solutions & Services
Our Office Products
e‑BRIDGE® Global Print
Toshiba Office Collection Virtual Demonstration (YouTube)
Client Testimonials (YouTube Playlist)
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email Accommodation [email protected] to request accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Three years of combined experience in contract administration or support, billing or invoicing, customer service, and reporting
- Experience with data monitoring, service level agreements, invoicing, and reconciliation
- Ability to communicate with customers and team members
- Ability to work independently in a fast-paced environment
- Computer literacy
Toshiba Business Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toshiba Business and has not been reviewed or approved by Toshiba Business.
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Strong & Reliable Incentives — In sales roles, uncapped commissions and incentives can materially increase total compensation when goals are achieved. This upside is most evident for high performers in commission‑heavy positions.
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Healthcare Strength — Public benefits listings show group medical, dental, and vision coverage alongside life and disability insurance and an employee assistance program. These elements align with a comprehensive, standard U.S. corporate package presented on the careers page.
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Leave & Time Off Breadth — Paid holidays, vacation, and personal days are advertised, and Vacation & PTO is marked employer‑verified on third‑party benefits pages. Prior materials point to a robust holiday schedule, reinforcing time‑off availability.
Toshiba Business Insights
What We Do
Toshiba provides copiers, printers, managed document services and digital signage for businesses throughout the United States, Mexico, and Central and South America. Our people deliver innovative, real-world solutions to help you manage communications from paper to electronic to digital. Toshiba's diverse offerings include award-winning e-STUDIO™ copiers, thermal printers, document workflow services including the Encompass™ Managed Print Services program and Ellumina™ interactive digital signage.
