Join Toshiba America Business Solutions as a Contract Administrator II, Rochester, NY
You’ll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you’ll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best.
Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly.
If you enjoy hands-on work, continuous learning, and working directly with customers, you’ll have the opportunity to build your expertise across industry-leading office technology.
What You’ll Do
- Maintain, service, and repair printers, copiers, and other office technology at customer locations
- Provide product training and support to customers
- Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
- Complete service calls based on priority while managing your schedule effectively
- Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
- Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
- Accurately document service activities and follow safety policies and procedures
- Provide guidance to less experienced technicians to support first-call efficiency
What You’ll Bring
- High School Diploma or GED
- 3+ years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products
- Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience
- Intermediate computer skills and strong electro-mechanical aptitude
- Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching
- Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business
Earn Well
- $19.00-$20.00, hourly rate, depending on experience.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with match and company provided life insurance
- Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
- Generous paid holidays, vacation & sick/personal business/volunteer days
- Opportunities for career growth within a global technology organization
About Us
Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.
At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.
Learn More
The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/
Join Our Talent Community
Our Commitment to Sustainability
News Archive
Solutions & Services
Our Office Products
e‑BRIDGE® Global Print
Toshiba Office Collection Virtual Demonstration (YouTube)
Client Testimonials (YouTube Playlist)
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED
- At least 3 years of experience in technical repair, service, installation, training, or support of copier and office equipment, printers, ID systems, fingerprint equipment, or comparable products
- Intermediate computer skills
- Strong electro-mechanical aptitude
- Ability to lift 50 pounds and perform frequent bending, lifting, and reaching
- Valid driver's license and auto insurance coverage when using a personal vehicle for company business
- Relevant education, certifications, or internships in related fields may substitute for required experience
Toshiba Business Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toshiba Business and has not been reviewed or approved by Toshiba Business.
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Strong & Reliable Incentives — In sales roles, uncapped commissions and incentives can materially increase total compensation when goals are achieved. This upside is most evident for high performers in commission‑heavy positions.
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Healthcare Strength — Public benefits listings show group medical, dental, and vision coverage alongside life and disability insurance and an employee assistance program. These elements align with a comprehensive, standard U.S. corporate package presented on the careers page.
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Leave & Time Off Breadth — Paid holidays, vacation, and personal days are advertised, and Vacation & PTO is marked employer‑verified on third‑party benefits pages. Prior materials point to a robust holiday schedule, reinforcing time‑off availability.
Toshiba Business Insights
What We Do
Toshiba provides copiers, printers, managed document services and digital signage for businesses throughout the United States, Mexico, and Central and South America. Our people deliver innovative, real-world solutions to help you manage communications from paper to electronic to digital. Toshiba's diverse offerings include award-winning e-STUDIO™ copiers, thermal printers, document workflow services including the Encompass™ Managed Print Services program and Ellumina™ interactive digital signage.
