Continuous Improvement Manager

The Continuous Improvement Manager will lead, facilitate, and embed a culture of continuous improvement across the Operations function, driving operational excellence, efficiency, and customer satisfaction. The role is responsible for identifying, prioritizing, and executing process improvement initiatives that align with Chubb’s strategic objectives.

Key Accountabilities and Responsibilities:
•    Analyze current business processes to identify inefficiencies, risks, and improvement opportunities
•    Lead cross-functional teams in the design and implementation of process improvement projects using Lean, Six Sigma, Kaizen, and other methodologies
•    Develop and maintain a pipeline of improvement initiatives, ensuring alignment with business goals and priorities
•    Collect, analyze, and report performance data to measure the impact of improvement projects
•    Facilitate workshops, training sessions, and coaching to build continuous improvement capabilities across the organization
•    Collaborate with department leaders to ensure buy-in, resource allocation, and sustainability of changes
•    Monitor and report on project progress, risks, and outcomes to senior management
•    Promote a culture of innovation, problem-solving, and continuous learning
•    Benchmark best practices internally and externally to inform improvement strategies
•    Support change management activities to ensure successful adoption of new processes
 

Problem Solving
Takes an organized and logical approach to thinking through problems and complex issues.
-Simplifies complexity by breaking down issues into manageable parts
-Looks beyond the obvious to get at root causes
-Develops insight into problems, issues, and situations

Continuous Learning
Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.
-Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise
-Takes advantage of formal and informal developmental opportunities
-Takes on challenging work assignments that lead to professional growth

Initiative
Willingly does more than is required or expected in the job.
-Meets objectives on time with minimal supervision
-Eager and willing to go the extra mile in terms of time and effort
-Is self-motivated and seizes opportunities to make a difference

Adaptability
Ability to re-direct personal efforts in response to changing circumstances.
-Is receptive to new ideas and new ways of doing things
-Effectively prioritizes according to competing demands and shifting objectives
-Can navigate through uncertainty and knows when to change course

Results Orientation
Effectively executes on plans, drives for results and takes accountability for outcomes.
-Perseveres and does not give up easily in challenging situations
-Recognizes and capitalizes on opportunities
-Takes full accountability for achieving (or failing to achieve) desired results

Values Orientation
Upholds and models Chubb values and always does the right thing for the company, colleagues, and customers.
-Is direct truthful and trusted by others
-Acts as a team player
-Acts ethically and maintains a high level of professional integrity
-Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”

•    Minimum 5 years’ experience in process improvement, operational excellence, or project management roles
•    Strong analytical and problem-solving skills, with proficiency in data analysis tools (e.g., Excel, Minitab, Power BI)
•    Excellent communication, facilitation, and interpersonal skills; able to influence at all levels
•    Experience in insurance, financial services, or other regulated industries (preferred)
•    Proven track record of delivering measurable improvements in efficiency, quality, or customer satisfaction
•    Ability to manage multiple projects simultaneously and work effectively in a matrix environment
•    Bachelor’s Degree preferrable
•    Professional certification in Lean, Six Sigma (Green/Black Belt), or equivalent process improvement methodologies is preferable
•    English – advanced (verbal and written)

What we offer in return:

• 32 days of vacation a year

  
  

• 2 days working from home option + additional flexible days

  
  

• Entry time flexibility

  
  
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock Purchase plan 
• Flexible compensation scheme

• Wellhub

  
  
• Employee assistance program
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. 

Applicants for positions with Chubb Spain must be legally authorized to work in Spain