Continuous Improvement Manager

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities 

Summary 

The primary responsibilities of the Continuous Improvement Manager will include interacting with internal business leaders and key client stakeholders to understand the program objectives and determine key requirements for sales program design and continuous improvement.  

Essential Job Functions: 

• Support sales initiatives by working with Practice Leaders, Business Development and Client Services, in representing MarketSource capabilities to design and perform continuous improvement of sales programs 

• Work with business leaders and clients to assess overall technical and business needs of a company in order to make recommendations to drive key business results 

• Consult and partner with key internal and external executives to develop, implement, and execute innovative strategies that enable teams to deliver additional value and exceed expectations 

• Support new customers to ensure key program processes and technology needs are identified and documented, set-up is complete, and the appropriate training requirements are designed, developed, and delivered 

• Support existing customers by identifying ways to drive service delivery improvement through the modification of processes, application of technology, and the development of training materials and job aids to facilitate the improvement of skills, attributes and behaviors   

• Support the completion of strategic initiatives by leveraging process engineering, technology and instructional design disciplines to perform the tasks and projects necessary to complete initiatives on time, on quality and on budget 

• Utilize an engineering and process-based approach based on proven, fundamental practices and methods to execute continuous process improvement   

• Act as a change acceleration leader to drive adoption of new technology, processes, and methodologies. Demonstrate strong and clear accountability for the group’s performance and delivery 

• Ensure full integration with Client Services, Sales, Practice Leaders and back-office functional areas 

• Conduct and encourage frequent formal and informal communication with Shared Services groups to ensure full engagement 

• Participate in the evaluation and implementation of sales enablement technologies to help sales programs achieve variable attainment objectives  

Qualifications

Required Knowledge, Skills, and Abilities: 

• Exemplary project management skills 

• Strong understanding of database structure and principles of data manipulation 

• Strong situational analysis and decision-making abilities 

• Broad, enterprise-wide view of the business and appreciation for strategy, processes and capabilities, enabling technologies, and governance 

• Excellent written, oral and presentation skills  

• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook) 

• Broad, enterprise-wide view of the business and appreciation for strategy, processes and capabilities, enabling technologies, and governance preferred 

• Experience dealing with customers in a professional services context required 

• Ability to translate complex analytic modeling across a wide range of industries, verticals, and stakeholder levels 

• Ability to communicate complex subjects in written form 

• Skilled in developing models to communicate and simplify complex and abstract concepts 

• Ability to interact and engage across all levels of an organization 

Job Requirements: 

• Bachelor’s degree in field of Computer Science, Industrial Engineering/Systems Engineering or Business Administration 

• A minimum of 3 years’ experience working in cross functional roles and a minimum of 1 year experience acting as a lead facilitator in cross functional roles 

• A working understanding of AI tools and business applications 

• A high acumen in business process improvement methodologies.  Universally recognized certifications are preferred 

• Experience directly presenting to high level decision makers and influencers at Enterprise level companies 

• Travel required periodically for business reviews and conferences – every two to three months   

• Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th) day 

Additional InformationMarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [email protected] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.