This role is responsible for delivering results on assigned Lean Business Transformation priorities within a specific regional area by employing standard Lean methodologies.
Improve productivity and costs across operational business processes and sub-processes and drive increase in revenue.
Support and collaborate closely with frontline team members across Patient Services, Laboratories, Logistics, and other key functions.
Internal Tittle: Manager, Business Transformation
Work Schedule: 3 days onsite, 2 days work from home
ResponsibilitiesLead low complexity Lean initiatives through all stages of problem solving, implementation, and sustainment. Maintain clear initiative documentation.
Independently deliver results for delegated problem-solving and operational excellence activities within larger lean initiatives, such as value stream process mapping, time studies, root cause analysis, data collection and analysis, standard work documentation, Kaizen pre-work, DMS Visual Boards and more.
Apply standard Lean Six Sigma methodologies and Toolkit across all assigned work activities.
Be a subject matter expert in specific functional areas and segments of end-to-end value streams.
Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.
Required Work Experience:
5+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
Proven knowledge & experience applying Lean methodologies in production/manufacturing or transactional office environments
Preferred Work Experience:
Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
Experience working in a healthcare organization.
Physical and Mental Requirements:
Ability to interact with office and frontline employees at local sites.
Ability to effectively perform work across multiple initiatives at the same time.
Skills:
Ability to diagnose current business processes, then articulate an ideal target condition, using Lean coaching methods.
Prior successful experience applying standard Lean tools.
Prioritize and self-manage assigned work across initiatives.
Exceptional communication skills.
Required Education: Bachelor Degree or equivalent relevant experience.
Preferred Education: Industrial/Manufacturing Engineering Degree
Preferred Technical Training or Professional Licensing: Lean Six-Sigma certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE, AutoCad experience
Competencies: Ability to solve business problems with minimal direction, prior laboratory or manufacturing experience, professional presentation skills, basic data analysis
About the Team Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- 5+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
- Proven knowledge and experience applying Lean methodologies in production/manufacturing or transactional office environments.
- Bachelor Degree or equivalent relevant experience.
- Ability to diagnose current business processes and articulate an ideal target condition using Lean coaching methods.
- Prior successful experience applying standard Lean tools (value stream mapping, time studies, root cause analysis, standard work, Kaizen).
- Exceptional communication and professional presentation skills.
- Ability to prioritize and self-manage multiple initiatives simultaneously.
- Ensure compliance with regulatory requirements and internal standards for safety, quality, and environmental sustainability.
- Prior laboratory or manufacturing experience.
- Basic data analysis skills.
- Lean expertise working in a mature Lean organization (Toyota Production System, Danaher Business System, Shingijutsu Kaizen).
- Experience working in a healthcare organization.
- Industrial/Manufacturing Engineering degree.
- Lean Six Sigma certification or equivalent (Shingijutsu Kaizen, Toyota/Danaher/GE training).
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
