Management Level
H
About EQ
Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make
£160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers. Over a third of the UK population has dealt with Equiniti at some point during their lives.
Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India, Poland and the US.
Continuous Improvement Analyst (Principle Process Executive)
Team: Retirement Solutions Reports to: Team Leader
Role Summary
We have two extraordinary opportunities for Continuous Improvement Specialists to join our Life and Pensions Operation.
The purpose of these roles is to support the organisation in advancing operational excellence and delivering against strategic goals through the identification of opportunities for improvement and efficiency. You will assess the current business process and ways of working mapping the flow, including inputs and outputs, and recommend ways to improve efficiency, increase quality and reduce cost. You will introduce metrics to monitor the new processes to ensure they deliver the intended efficiencies.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
● Working with operational delivery teams, project managers, contractors, development teams and other project stakeholders to deliver effect improvements within the operation
● Manage key stakeholders to gain their trust and buy-in to the continuous improvement strategies, from inception through to implementation
● Bringing experience to lead the questioning of existing business processes to identify pinch points and use best practice thinking and methodologies to land effective positive change
● Shaping and driving delivery through effective problem solving and practical application of Lean
● Carrying out root cause analysis and identify trends in order to make recommendations to improve the end to end customer experience
● Identifying and escalating risks, dependencies and issues that could threaten delivery
● Supporting the review and sign-off of deliverables and documentation
● Providing reports to be shared with the client on the Continuous Improvement activities being undertaken with a glide path to delivery and the efficiency savings generated
● Create a positive attitude and questioning culture within the organisation to facilitate acceptance of change and new business processes.
Skills, qualifications, knowledge and mobility.
The successful candidate will demonstrate the following experience, skills and behaviours and able to fulfil the mobility requirements of the role:
● Strong analytical skills with ability to identify root cause(s) and continuous improvement initiatives using Root Cause Analysis (RCA) tools such as Fishbone, 5 Whys, SIPOC etc.;
● Experience of successful influence and engagement influence of Operational Managers through the lifecycle of CI projects.
● Excellent communication with strong reporting skills, with the ability to present data and findings in a clear and concise format.
● Excellent knowledge of continuous improvement methodologies (Lean, Six-Sigma etc)
enabling self-sufficiency and autonomy in process improvement
● Strong personal impact and influencing skills with a proven ability to engage people to work with you and each other
● Ability to train, coach and lead
● Excellent written, verbal communication and presentation skills
● Attention to detail
● Planning and organising
● Strong numeric ability, with experience in manipulating and analysing large data sets
● The ability to investigate and interpret business / customer requirements in order to support project requirements and scoping documentation;
● Strong stakeholder management skills, with the confidence to positively influence and challenge supportively and effectively where appropriate
● Effective time management skills with proven ability to manage multiple tasks effectively.
● Proficient in the use of Microsoft Office Suite
● Knowledge of defined benefit administration is desirable
- Benefits:
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
- 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
- Business related certification expense reimbursement
- Comprehensive Medical Assurance coverage for dependents & Parents
- Cab transport for staff working in UK & US shift
- Accidental & Life cover 3 times of concerned CTC
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
Top Skills
What We Do
Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow.
Our vision is to be a leading global share registrar and transfer agent, offering complementary services in pensions and remediation, to help our customers succeed.
