Jobs at Equiniti

Assists shareholders with buying and selling shares, answers inbound calls and emails, resolves customer queries, and escalates complex issues. Meets accuracy, quality, volume, and service-level targets while following operational, regulatory, data protection, AML, security, and quality procedures. The role requires strong communication, active listening, multitasking, customer focus, CRM familiarity, and willingness to work US shifts.

Supports the design, coding, testing, documentation, and maintenance of software components within an Agile development environment. Collaborates with engineers and stakeholders, participates in peer reviews and continuous improvement, follows software development lifecycle practices, and assists with incident, defect, and change management under supervision. The role emphasizes Java, Spring, SQL, testing, source control, cloud technologies, and ongoing technical development.

Design, develop, test, review, maintain, and troubleshoot scalable web applications and APIs using C#/.NET, Node.js, and SQL Server. Participate in cloud services, CI/CD improvements, Agile planning, DevOps practices, system monitoring, technical specification creation, and solving complex engineering problems.

Designs and implements UI and API test automation for SaaS products using TypeScript, JavaScript, BDD, Playwright, and Node.js. Develops test plans, strategies, scenarios, and optimized automation frameworks; performs REST API testing; analyzes integrated systems and routes defects. Participates in code reviews, Git branching, and agile development while mentoring junior engineers and collaborating with global teams.

Lead design, development and implementation of database/backend solutions. Coordinate integrations, execute mass data changes and complex extractions, design test code for data conversions, create development databases, resolve escalated support tickets, ensure backup/restore and data security, tune performance, define query standards, and document DBA scripts and procedures.

Performs clerical and administrative support duties, including accurate account and data processing, responding to routine enquiries, preparing written correspondence, meeting deadlines, maintaining quality and regulatory standards, and supporting team workloads. The role requires effective communication, basic planning, keyboard and system skills, attention to detail, and adherence to security, compliance, and company procedures.

Provide pensions administration services within SLAs, resolve customer enquiries, draft correspondence, produce routine reports, support audits, implement process improvements, coach colleagues, ensure FCA regulatory compliance, and pursue relevant professional qualifications.

Supports pension payroll and taxation operations, including periodic payroll processing, payment validation, PAYE and RTI submissions, tax remittances, reconciliations, escalated payroll queries, audits, regulatory compliance, operational controls, and process improvement. The role also allocates work, supports team recruitment and training, manages stakeholder relationships, and deputises for the Payroll Operations Manager.

Design, develop, and maintain scalable web applications and backend systems using the Microsoft stack. Break down features into backlog stories, build APIs and microservices, work with SQL Server/PostgreSQL, implement cloud-native AWS solutions, participate in CI/CD, DevOps and Agile practices, monitor performance, and troubleshoot and enhance existing systems.

Lead and develop an agile software engineering team, providing people and technical leadership across .NET and Angular platform development. Collaborate with Product, Technology, Service, Delivery, and global engineering teams to deliver stable, performant solutions. Responsibilities include architectural and code reviews, coaching, feedback, engineering best practices, team development, stakeholder communication, and contributing to strategic engineering direction.

Partners with business leaders on employee relations, workforce planning, talent, reward, engagement, and organisational change. Supports EQ Retirement Solutions’ separation programme, including organisational design, TUPE consultations, employee transitions, and restructuring. Advises on complex HR cases, coaches managers, analyses workforce data, presents people metrics, and ensures compliance with UK employment legislation and company policies.

Design and execute feature-centric UI and API test automation using TypeScript/JavaScript and BDD. Build and maintain test frameworks, perform REST API testing, mentor junior engineers, participate in code reviews, and collaborate with a global team to triage issues for SaaS products.

Handle inbound shareholder calls and emails, assist with buying and selling shares, resolve basic queries, and escalate complex issues. Meet accuracy, quality, volume, and service-level targets while following procedures, regulatory requirements, data protection standards, security controls, and quality systems. Work UK shifts, contribute to team workloads, identify process improvements, and maintain strong customer service in a regulated operations environment.

Performs clerical and administrative support for client and non-client money reconciliation. Responsibilities include completing accurate reconciliation tasks, handling routine enquiries, escalating complex issues, meeting deadlines, maintaining regulatory and security compliance, protecting sensitive financial data, and supporting process improvements. The role requires clear communication, accurate written work, personal organization, keyboard and systems proficiency, knowledge of team procedures, and awareness of applicable regulatory requirements.

Handle inbound calls and emails from shareholders to answer queries and assist with buy/sell transactions within service standards. Escalate complex issues, meet quality and volume targets, follow procedures and regulatory requirements, and support team workload while improving processes.

Supports CMS setup and configuration, builds menus and reusable content blocks, updates investor-relations page layouts, and coordinates with developers on web functionality. Performs functional QA and accessibility testing across browsers and mobile devices, documents and resolves bugs, reviews technical specifications, manages team queues, and ensures timely delivery of client requests.

Assist shareholders by phone and email with buying or selling shares, answer holding-related queries, follow service standards and regulatory procedures, and escalate complex issues appropriately. Contribute to team workload, identify process improvements, support daily team management, act as a subject matter expert for junior colleagues, and assist with training. Maintain accurate written and verbal communication while using operational systems effectively.

Drive new business and revenue growth for standby servicing within UK and European capital markets. Manage existing clients and funder accounts, build sales pipelines, lead tenders, negotiate agreements, support contract preparation, and expand services through cross-selling. The role requires strong financial services relationships, capital markets knowledge, excellent interpersonal and negotiation skills, and effective CRM management. Industry event representation and collaboration across internal teams are also key responsibilities.

Assists shareholders with buying and selling shares through inbound calls and emails. Resolves basic customer queries, escalates issues when needed, meets service-level and quality standards, follows UK regulatory and company procedures, protects confidential information, and contributes to team workloads and process improvements.

Lead and mentor engineering squads to design, build, and deliver high-quality full-stack fintech software. Define standards, promote best practices, evaluate emerging technologies, reduce technical debt, and drive lifecycle optimisation, architecture, testing, security, and release readiness.