Continuity is a standardized, term‑based lifecycle service offer that enables eligible GE HealthCare equipment to remain technically current over time to deliver their best clinical and productivity performance, in accordance with defined contractual scope.
This role operates as a global point of coordination and problem-solving, partnering with SBUs, regions, Digital/Cyber teams, and Global Services stakeholders to ensure Continuity offerings are operationally scalable, data-accurate, and execution-ready. The role focuses on process execution, standardization, automation enablement, and operational rigor, rather than downstream delivery.Job DescriptionContinuity Eligibility & Product Governance• Maintain and continuously enhance the global Continuity-eligible product list by partnering with SBU SGDs and LSDs• Ensure eligibility definitions are accurate, current, and aligned with approved upgrade programs and commercial intent• Act as the global owner for upstream Continuity eligibility inputs and governanceContinuity Entitlement Execution & CRM Accuracy• Ensure Continuity entitlements are correctly configured and loaded across CRM systems• Serve as the global point of contact for regional Continuity entitlement questions, feedback, and issue resolution• Perform structured problem-solving on entitlement issues and provide remediation guidance to regional owners• Drive process standardization and automation opportunities at the appropriate time (e.g., Apttus MSA, SMAX transitions)Upgrade Program Readiness & DDP Support• Support SBUs and regions in DDP development for Continuity upgrade programs• Own and coordinate Effectivity List creation, validation, and release• Drive Effectivity List automation leveraging Service Suite data and Power BI reporting• Ensure upstream readiness inputs are complete prior to program launchReporting & Performance Visibility• Build and sustain Continuity reporting capabilities for operational and program performance tracking• Produce manual reports as needed to support leadership reviews and issue resolution• Partner with analytics and digital teams to improve reporting automation and scalabilityOS Patching & Cyber Enablement• Operationalize OS patching and OSV execution as part of Continuity coverage• Partner with Cyber and delivery teams to align scope, process, and readiness• Ensure OS-related Continuity activities are governed and execution-readyCommunication & Stakeholder Enablement• Support quarterly global Continuity communications and newsletters• Ensure consistent messaging on Continuity processes and operational updates• Act as a connector across SBUs, regions, and Global Services stakeholdersQualifications & Experience• Bachelor’s degree or equivalent experience in Program Management, Operations, Engineering, or related field• Experience in global, cross-functional operational roles• Understanding of service lifecycle, entitlement models, and upgrade programs• Proven ability to operate effectively in complex, matrixed environmentsKey Skills & Competencies• Program and process execution in global environments• Structured problem-solving and operational rigor• Data-driven decision making and reporting• Stakeholder management and cross-functional coordination• Strong written and verbal communication skillsWe will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Skills Required
- Experience with CRM systems and data management
- Proficiency in Power BI for reporting and data automation
- Strong problem-solving and operational management skills
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
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Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
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Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
GE Healthcare Insights
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
