Content Production Specialist (Bilingual – Spanish & English)
The Content Production Specialist is responsible for performing quality assurance (QA) on technical and support content related to consumer devices and technology prior to publication, acting as the final validation point before content is released to premium customers.
This role requires technical acumen in device-related content (e.g., smartphones, IoT, consumer electronics) and focuses primarily on Spanish-language content, with occasional support in English. It requires exceptional attention to detail, strong writing and proofreading skills, and a genuine interest in technology and troubleshooting.
Key Responsibilities
Perform QA on technical and support content primarily in Spanish and occasionally in English, including user manuals, videos, how-to guides, and troubleshooting articles.
Review content for grammar, spelling, accuracy, formatting, categorization, device associations, and adherence to established quality and style guidelines.
Ensure published content delivers a premium customer experience and does not include references to competitors, retailers, or negative product messaging.
Approve and publish content in the CMS, or reject submissions with clear, actionable feedback when standards are not met.
Collaborate closely with linking agents, technical writers, and QA specialists across global teams.
Identify content gaps, missing device coverage, and opportunities to improve content quality and completeness.
Stay informed about technology trends, consumer devices, IoT, and emerging topics relevant to content creation.
Independently manage a QA work queue, including backlog prioritization.
Required Skills & Qualifications
Bilingual or highly fluent in both Spanish and English (written and verbal).
Excellent writing, proofreading, and content review skills.
Strong attention to detail and analytical mindset.
Passion for technology, with the ability to quickly learn new devices, tools, and concepts.
Ability to work independently in a fully remote environment.
Strong communication skills to provide clear feedback and collaborate with distributed teams.
Preferred Background
Experience in content QA, technical writing, technical translation, copywriting, or technical support.
Experience working with CMS platforms or structured content workflows.
Exposure to device troubleshooting, technical support environments, or knowledge base/content creation.
Bachelor’s degree preferred, but not required if relevant experience is demonstrated.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Assurant Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Assurant and has not been reviewed or approved by Assurant.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options, dental and vision, and added supports like mental health and wellness programs. Eligibility extending to part-time employees working 20+ hours/week and day-one access to medical coverage strengthens perceived protection.
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Retirement Support — Retirement benefits are positioned as a standout, featuring a 401(k) with a dollar-for-dollar match up to 6% of base salary. Additional financial programs such as an employee stock purchase plan with a discount add to the overall long-term value.
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Parental & Family Support — Family-focused benefits are broad, including paid parental leave, adoption/surrogacy assistance, fertility support, and backup care offerings. These provisions indicate material support for different family-building paths and caregiving needs.
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What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. We protect and secure: 62 million mobile devices 54 million motor vehicles 102 million household valuables, appliances, and electronics 31 million mortgages 55 million travelers and credit card holders And that's just the beginning.
