Content Partner Training Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a driven, independent, and ambitious individual to join the Content Partner team to support Veeva’s Content Partner Program. Veeva’s Content Partner Program educates and enables marketing agencies, services partners, and customers with internal content creation and development teams to build quality promotional and medical content for Veeva’s Commercial suite of products. We certify thousands of agency individuals providing content creation and management services for Veeva customers looking to gain job-ready skills to drive customer success.

In this role, you will become a subject matter expert in Veeva’s commercial product suite and will focus on content partner technical enablement, support, and translating complex topics into engaging, digestible, and scalable educational materials in a variety of delivery formats but predominantly elearning courses and certification programs.

The successful candidate in this role must have experience in creation of administrator and technical learning content and be versed in managing exam development and publishing processes. You will align with product experts and continuously keep up to date with new product features/enhancements, actively contributing to ongoing training content development and updates.

You must be comfortable working autonomously as well as with SME’s, internal stakeholders and content partners and have a natural affinity for gaining deep expertise.

What You'll Do

• Be a product evangelist and develop subject matter expertise for Veeva Commercial product suite of applications
• Stay up to date with the latest features, capabilities, and roadmap direction
• Apply adult learning theory to the design of engaging training experiences and the development of associated learning assets
• Use modern authoring tools to build, deploy, and update courses and supporting materials in the appropriate interactive formats (instructor-led, video, e-learning, hands-on labs, and assessments)
• Translate complex technical subjects into clear and concise instruction for both functional and technical users
• Manage the end-to-end curriculum development process, from initial analysis to design, development, implementation, and evaluation
• Work cross-functionally with SMEs and stakeholders to validate learning objectives and technical accuracy and incorporate feedback
• Develop a working knowledge of various capabilities of Veeva products and underlying technologies with the aim of becoming an expert in one or more areas
• Assist with the creation, configuration, and maintenance of partner development and course lab environments
• Stay current with industry trends, best practices, and new technologies to enhance training delivery methods
• Provide solutions and bring innovation to training and enablement strategy and processes
• Identify opportunities to support customer success
• Maintain and grow assigned partner relationships through consistent communication, outreach, and support
• Identify opportunities to support customer success

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of educating people on technical enterprise software solutions. This experience may be pure training/instructional design work or may be system implementation/consulting work with a heavy emphasis on training
• Proven ability to quickly learn industry terminology, processes, and systems in order to design and develop effective training courses
• Proven ability to build and maintain relationships with subject matter experts and align curriculum development priorities with business needs
• Demonstrate a solid understanding and application of adult learning principles and training evaluation
• Excellent verbal, reading, and writing ability in English
• An eye for quality and committed focus on customer success, employee success, speed, and doing the right thing
• Flexible, collaborative, team-oriented individual who shows initiative and holds themselves and others accountable
• Excellent leadership, communication, and project management skills
• Ability to develop and foster strong relationships with agencies, customers, and internal teams
• Aptitude and desire to learn Veeva products administration and become a subject matter expert
• Ability to communicate to all audiences (and understand the audience and goals) or levels of an organization (written, verbal, formal presentation)

Nice to Have

• Experience with Veeva products or similar life sciences SaaS platform
• Previous experience in application administration and product subject matter expertise
• Additional languages

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].