At Pylon, we're building the future of B2B Support.
Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We just raised our Series B and are backed by YCombinator, General Catalyst, Bain, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.
This is a fully in-person role; we do not offer remote or hybrid options.
What you will do
Take ownership of Pylon's long-form and short-form written content
Post product updates 5x/week on LinkedIn & X (example)
Weekly spotlights, feature update newsletters, videos
Create product guides, blog posts, optimizing for SEO wherever possible
Work with our PMM and Growth Lead on all integrated marketing campaigns
What we are looking for
You've done the work before and can work autonomously
You're creative, organized, scrappy, and biased toward action
You're a clear, concise writer and able to write in a startup-friendly, "non-corporate" and "non-marketing" tone
2+ years content marketing experience
2+ years working at a B2B SaaS startup
Nice to Haves
You have good design sense
Our perks
🍽 Lunch, dinner and snacks at the office
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 Retirement savings
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
✈️ Relocation and immigration support
More about Pylon
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 55+ and growing!
Top Skills
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
