Content Manager

About Milliman:

Milliman (milliman.com) is one of the world’s largest consulting firms with a focus on the financial services industry. Independent for over 75+ years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. 

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, and financial services, and property and casualty insurance. 

In Asia-Pacific, Milliman serves clients across the entire region, operating from offices in 14 major cities including Mumbai and Gurgaon.

Job Summary:

Reporting directly to the Asia-Pacific Head of Marketing (based in Singapore), the Content Manager, will be key to helping our consultants share their thought leadership, increase their visibility and grow our business. It’s an exciting and rewarding role. It presents a unique opportunity to grow within a very successful organisation where quality and effective writing is respected and appreciated.  Milliman is a B2B company in a very niche area of financial services and the role will lead to a specialization in writing to target a few different target segments within the industry.

Duties/Responsibilities:

• Understand the company, its various teams/Practices, service offering and customer segments.
• Support the consulting team with ghost-writing or leveraging their thought leadership by writing, editing or proofreading to help deliver marketing and PR objectives, including:
  • Various short papers, articles and newsletters distributed to clients via email
  • Articles in various publications
  • Content for the various country web-pages
  • Regular content for social media, blogs and forums
  • Write-ups for events and sponsorships
  • Press releases
• Ensure correct usage of language (British English v/s American English as appropriate), correct tonality and Milliman styling in all external communication.
• Work across markets and time zones and with various stakeholders including the Practices, marcomms/creative, media relations, legal, office administrators, agencies and external vendors to help deliver the marketing plan.
• Define delivery timelines, working with the Head of Marketing & PR to assign priorities for work and communicate these with stakeholders as appropriate.
• Work with the marketing manager and the rest of the marcomms team to utilise online and offline channels to promote thought leadership and events.
• Ensure that Milliman and Asia-Pacific marketing/PR approval processes are followed and never compromised before any external release/publication.
• Publishing on social media to a plan/schedule as agreed upon in advance.
• Refine processes and introduce suggestions to increase efficiency and effectiveness of content creation and delivery.

Mandatory Skills, Attributes and qualifications:

• Bachelor’s degree in any discipline.
• Flawless written and verbal English communication skills with strong command over grammar, usage and spelling in English.
• Ability to write clearly and concisely in Business English.
• At least two years experience as either a journalist, media writer, PR professional, blogger or social media content creator for a BFSI brand/ business publication/ finance-related website.
• At least eight years of overall relevant work experience.
• Proven experience to working with tight timelines.
• Detailed-oriented, high accuracy in writing and proofreading essential.
• Prior experience of interacting with senior stakeholders.
• Self-driven. Able to work independently while still working within a broader team and framework.
• Excellent Word skills and prior working experience with LinkedIn.

Preferred Skills and Qualifications:

• Degree (either Bachelor’s or Master’s) in a business discipline or journalism or communication.
• Worked in a similar capacity on either agency or client for a large financial services company.