Consumer Support Professionals: Questionnaire on Administrative Workarounds

Posted 16 Hours Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
11-11 Hourly
Entry level
Artificial Intelligence • Information Technology • Software • Automation
The Role
Complete an asynchronous, eight-question written survey about administrative problems consumers face. Participants describe an anonymous recurring issue, estimate workaround frequency and costs, and identify professional, legal, and privacy constraints for potential software solutions. The study seeks adults with recent professional or volunteer experience assisting consumers with administrative tasks and the ability to provide clear, detailed written responses while protecting consumer privacy.
Summary Generated by Built In
What We're Researching

We're running a paid study on the everyday administrative hurdles that consumers encounter. We want to understand the common problems people face, how they attempt to resolve them, and the hidden costs involved in these workarounds. Your insights will help identify areas where new software or services could alleviate these burdens.

How It Works

You will complete an independent, eight-question written survey. The questionnaire asks you to describe a recent, anonymous example of a consumer problem you observed. You will provide estimates on the frequency of the issue, associated costs, and potential limits for new software solutions. The entire task is conducted asynchronously through our secure online platform.

Who This Is For

We are looking for adults with recent, direct experience helping consumers navigate administrative tasks. We welcome customer support professionals, social workers, administrative assistants, and dedicated volunteers. Candidates should be comfortable distinguishing observed facts from estimates and providing constructive feedback on potential software solutions.

What You'll Do
  • Complete an eight-question written survey about consumer administrative problems.

  • Describe a recent, anonymous example of a recurring issue you have observed.

  • Estimate the time, financial cost, and frequency of current workarounds.

  • Identify professional, legal, or privacy limits that a new software tool would need to respect.

Who Should Apply
  • Recent professional or volunteer experience assisting consumers with administrative tasks.

  • Ability to clearly distinguish between observed facts and estimates.

  • Comfortable providing detailed written responses independently.

  • Commitment to maintaining consumer privacy by omitting identifying details.

Compensation

$11 one-time

 
Ready to participate?

Start your paid interview now

 
About Terac

Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.

 

Learn more at terac.com or on YouTube at @jointerac.

Skills Required

  • Adult with recent professional or volunteer experience assisting consumers with administrative tasks
  • Ability to distinguish observed facts from estimates
  • Ability to provide clear, detailed written responses independently
  • Commitment to maintaining consumer privacy by omitting identifying details
Am I A Good Fit?
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The Company
4 Employees
Year Founded: 2025

What We Do

Democratizing the future of company automation with AI

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