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What We'll Bring:
TransUnion OverviewAt TransUnion, we create opportunities for our associates to take ownership of their professional growth while making a meaningful impact. We work every day to deliver trust, transparency, and value to consumers and businesses through reliable information and responsible data handling.
Join a team where customer focus, compliance, and continuous improvement are key.
Job Description
The Consumer Customer Service Analyst is responsible for managing, tracking, and ensuring the proper resolution of consumer requests, inquiries, and complaints received through multiple channels. This role ensures compliance with local regulations while delivering accurate, timely, and high‑quality responses that protect consumer rights and reinforce trust.
What You'll Bring:
- 2–3 years of experience managing consumer requests, complaints, or claims
- Strong experience drafting written responses with accuracy and attention to detail
- Ability to manage multiple cases while meeting regulatory timelines
- Strong analytical skills and ability to work under pressure
- Experience using CRM or case management tools (any CRM accepted; training provided)
We’re happy to support your development if you bring experience or interest in:
- Handling complaints related to financial institutions or regulated environments
- Managing cases from consumer protection entities (e.g., regulators or authorities)
- Building reports and tracking service metrics
- Working with Microsoft Office tools (Excel, Word, PowerPoint)
Impact You'll Make:
In this role, you will review and respond to consumer petitions, requests, and complaints, ensuring responses meet regulatory, quality, and accuracy standards. You may also support case documentation for audits, prepare management reports, and assist with continuous process improvement initiatives. Some cases may involve interaction with official or regulatory entities.
Impact You’ll Make- Protect consumer rights through accurate and timely response management
- Support regulatory compliance and operational excellence
- Strengthen trust between consumers and TransUnion
- Contribute to process improvements and risk mitigation
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TransUnion Job Title
Sr Analyst, Customer Support OperationsTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
