Job Location
SEOUL THREE IFC OFFICEJob Description
Role SummaryThe Consumer Relations Manager in the Client Service Delivery team is responsible for managing, protecting, and improving our brand-category reputation. This role oversees consumer case management and operational service delivery to ensure our Global Consumer Relations services consistently meet Key Performance Indicators (such as SLA, CX, NPS) for assigned categories and clients across all consumer contact channels online and offline.
You will be responsible for managing internal/external stakeholders, guiding vendor performance, leading process improvements, and ensuring vendors have the correct product knowledge, all while driving continuous improvement and protecting the brand.
Key Responsibilities:Service Delivery Operations
- Execute and oversee daily service delivery to meet operational Key Performance Inidcators and Service Level Agreements.
- Lead escalated consumer case management and ensure timely, quality resolutions.
- Enable vendors with the right processes, training, and knowledge to prevent escalations.
- Partner with cross‑functional teams to ensure seamless end‑to‑end delivery.
Initiative & Knowledge Management
- Own advisor and consumer facing knowledge for assigned categories.
- Lead deployment of product, promotion, and process updates.
- Drive article optimization, usage tracking, and post‑initiative learnings.
People Management & Team Leadership
- Lead and develop specialists and delivery teams.
- Foster a strong sense of belonging, accountability, and performance excellence.
- Apply “Great Manager” tools to support growth and engagement.
Process Improvement & Optimization
- Identify and implement efficiency and quality improvements.
- Lead work process optimization initiatives & projects.
- Support project delivery and change management.
Data, Analytics, Stewardship & Compliance
- Monitor consumer feedback, trends, and performance insights.
- Maintain accurate scorecards and reporting for monthly and quarterly reviews.
- Ensure compliance with stewardship, audit, and regulatory requirements.
Brand Protection & Issue Management
- Closely partner with internal & external stakeholders to protect brand reputation.
Job Qualifications
Qualifications- A minimum of a bachelor’s degree from an accredited university, any major
- Minimum 1 year of full-time work experience
- Language proficiency: Native level of Korean, and professional level of English.
- Communication: Clear, effective communication with strong learning agility.
- Problem Solving: Applies consumer understanding to operational decision‑making.
- Execution: Delivers results through disciplined process ownership.
- Digital & Technical Proficiency: Uses tools to drive simplification and efficiency.
- Leadership & People Management: Accountable for team performance and development.
- Project Management: Supports continuous improvement initiatives.
We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.
Visit http://www.pg.com to know more.
Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.
We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
Job Schedule
Full timeJob Number
R000153235Job Segmentation
Entry LevelSkills Required
- Bachelor's degree from an accredited university
- Minimum 1 year of full-time work experience
- Native-level Korean and professional-level English
- Experience managing SLAs, CX, NPS and operational KPIs
- Vendor management and stakeholder management experience
- Clear, effective communication and strong learning agility
- Problem-solving using consumer insight for operational decisions
- Process ownership and ability to deliver results
- Digital and technical proficiency with tools to drive efficiency
- Leadership and people management experience, team development
- Project management or continuous improvement experience
- Knowledge of stewardship, audit, and regulatory compliance requirements
Procter & Gamble Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procter & Gamble and has not been reviewed or approved by Procter & Gamble.
-
Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision offerings alongside life and disability options. Mental-health and practical support are reinforced through an EAP that includes confidential counseling and other advisory services.
-
Retirement Support — Retirement support is strengthened through profit sharing and retirement-plan access, creating a longer-term wealth-building component beyond base pay. Stock-related programs (such as share purchase and matching structures) further contribute to perceived retirement and savings value.
-
Parental & Family Support — Parental leave is described as generous, including fully paid leave for new parents and additional recovery time for birth mothers. Family-oriented time-off options and caregiving supports add to the sense of comprehensive support across life stages.
Procter & Gamble Insights
What We Do
Procter & Gamble Company is an American multi-national consumer goods corporation. P&G was founded over 180 years ago as a soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands, including Always®, Charmin®, Braun®, Fairy®, Febreze®, Gillette®, Head & Shoulders®, Oral B®, Pantene®, Pampers®, Tide®, and Vicks®. The design, development, growth and success of these products—and many more—is thanks to the innovative and insightful minds of our people. From Day 1, you’ll help make everyday life easier for our 5 billion consumers through billion dollar brands. With our large global footprint, there are many opportunities to work with P&G in multiple locations. We offer opportunities in approximately 70 countries and continually aim to attract, reward and advance the finest people in the world. As a "build from within" organization, we see 95% of our people start at an entry level and progress through the organization. Here, we want you to get your career off to a fast start. That's why we don't have any rotational development programs or gradual ramping-up periods: you’ll be able—and encouraged—to dive right in from day 1. Join us and help make life better through meaningful work that makes an impact from Day 1.
