岗位职责
1.基于客户要求，提供色谱质谱等仪器的实操指导，进行培训或咨询方案设计等支持；
2.基于客户工作流，进行指导或提出优化建议，助力客户降本增效；
3.演示仪器硬件/软件操作或维护流程，解答用户问题，跟踪用户需求；
4.提供持续支持并跟进、并及时反馈培训/咨询结果；
5.关注行业动态，跟踪应用热点问题，发掘培训/咨询/解决方案需求，开发制作培训材料，与关联部门同事积极协作，用针对性培训服务提升用户体验。
Qualifications
岗位要求
1.硕士及以上学历，仪器分析、分析化学、环境、食品、材料等相关专业；具备 2 年及以上检测分析、应用支持或分析方法开发相关工作经验者优先。
2.熟悉应用化学相关市场，具备 GCMS、LCMS 或 ICPMS 等色谱质谱分析仪器软硬件使用经验，能够独立完成仪器操作、方法开发、问题排查及日常维护；熟悉环境监测、食品安全、材料/化工、石化、疾控等行业的典型应用场景、工作流程及相关法规要求。
3.具备较强的主动学习能力、沟通表达能力和客户服务意识，能够为客户提供专业、及时的技术支持；具备良好的英语听说读写能力，并能适应约 50% 的出差频率。
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 35% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportSkills Required
- Master’s degree or higher in analytical instrumentation, analytical chemistry, environmental science, food science, materials science, or a related field
- Experience using GCMS, LCMS, or ICPMS hardware and software
- Ability to independently operate instruments, develop methods, troubleshoot issues, and perform routine maintenance
- Knowledge of application chemistry markets and industry workflows, including environmental monitoring, food safety, materials and chemicals, petrochemicals, or disease control
- Strong communication, customer service, and proactive learning skills
- Good English speaking, reading, and writing skills
- Ability to travel approximately 50% of the time
- Two or more years of testing analysis, application support, or analytical method development experience
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
