Are you passionate about improving Sales and Customer Service technology to deliver better customer outcomes?
Do you enjoy optimizing workflows and systems to drive efficiency, growth, and innovation?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at
https://risk.lexisnexis.com/
About the Team
We deliver, maintain and support the technology used by critical customer relationship functions across LNRS. By optimizing Sales & Customer Service workflows and operations, we help drive revenue growth, operational efficiency and customer satisfaction.
About the Role
In this role, you will support and enhance the technology that underpins critical customer relationship functions across LNRS. You will focus on optimizing Sales and Customer Service workflows and operations to improve efficiency, enable growth, and deliver strong customer experiences. Working collaboratively, you will help ensure systems and processes effectively support business objectives.
Responsibilities
- Design, develop, test, and deploy custom Salesforce solutions with a primary focus on Service Cloud features including Cases, Entitlements, Service Console, Omni-Channel, and Knowledge.
- Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.
- Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.
- Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat.
- Integrate Salesforce with third-party applications using REST/SOAP APIs, Platform Events, and middleware tools.
- Design and implement automated workflows using Flow Builder, Process Builder, and Approval Processes.
- Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
- Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.
- Perform data migrations and manage data integrity using tools such as Data Loader, Workbench.
- Monitor system performance, troubleshoot production issues, and implement timely resolutions.
- Stay current with Salesforce platform updates (3x annual releases) and proactively identify opportunities to leverage new features.
- Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely delivery of features.
- Manage and execute Salesforce deployments using GitHub Actions-based CI/CD pipelines, ensuring reliable, automated, and version-controlled releases across sandbox and production environments.
Requirements
- Hands-on Salesforce development experience, with at least 3 years focused on Service Cloud implementations.
- Proficiency in Apex programming, SOQL/SOSL, and Lightning Web Components (LWC).
- Deep expertise in Service Cloud configuration: Cases, Queues, Assignment Rules, Escalation Rules, SLAs, and Entitlement Management.
- Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events.
- Proficiency in Salesforce Flow (Screen Flows, Auto-launched Flows, Scheduled Flows) and declarative automation tools.
- Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, and OWD settings.
- Proven experience working in Agile/Scrum teams — comfortable with sprint-based delivery, backlog grooming, story pointing, and iterative development cycles.
- Hands-on experience with GitHub CI/CD pipelines for Salesforce deployments, including GitHub Actions workflows.
- Active Salesforce certifications required: Salesforce Platform Developer I (minimum); Platform Developer II preferred.
- Strong analytical and problem-solving skills with the ability to architect scalable solutions.
- Excellent communication skills with the ability to present technical concepts to non-technical stakeholders.
Preferred Qualifications
- Salesforce Certified Service Cloud Consultant certification strongly preferred.
- Experience with Salesforce Field Service (FSL) or Experience Cloud is a plus.
- Knowledge of agile development methodologies (Scrum/Kanban) and tools such as Jira.
- Experience with Einstein AI features, including Einstein Bots and Einstein Case Classification.
- Exposure to multi-org Salesforce environments and cross-cloud implementations.
- Experience with Salesforce Agentforce — including building and configuring AI Agents, defining agent topics and actions, and integrating Agentforce into Service Cloud workflows to automate customer interactions and case resolution.
Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000
U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Hands-on Salesforce development experience with at least 3 years focused on Service Cloud implementations
- Proficiency in Apex programming, SOQL/SOSL
- Experience building Lightning Web Components (LWC) and Aura components
- Deep expertise in Service Cloud configuration: Cases, Queues, Assignment Rules, Escalation Rules, SLAs, Entitlement Management
- Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events
- Proficiency in Salesforce Flow (Screen, Auto-launched, Scheduled) and declarative automation tools
- Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, OWD
- Experience working in Agile/Scrum teams
- Hands-on experience with GitHub CI/CD pipelines for Salesforce deployments, including GitHub Actions
- Experience performing data migrations and managing data integrity using Data Loader, Workbench
- Active Salesforce Platform Developer I certification (minimum)
- Salesforce Platform Developer II certification
- Strong analytical and problem-solving skills and ability to present technical concepts to non-technical stakeholders
- Salesforce Certified Service Cloud Consultant
- Experience with Einstein AI features (Einstein Bots, Einstein Case Classification), Field Service (FSL), Experience Cloud, multi-org environments, Agentforce
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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