Meet the Team
Cisco Customer Experience (CX) is a team of extraordinary technical experts whose #1 focus is to deliver a premier customer experience. We help our customers take on their toughest business challenges with network-centric solutions that accelerate adoption, expansion, and renewals. Our Consulting Engineering partners with some of the largest enterprises in the world to design, deploy, and optimize next-generation networks built on Cisco SD-Access, SD-WAN, and Routing & Switching — turning customer outcomes into measurable business value.
Your Impact
As a Senior Consulting Engineer, you will lead the strategy, design, and optimization of Cisco's most complex SD-Access, SD-WAN, and Routing & Switching engagements. This role is exciting because you'll shape customer hardware and software roadmaps, integrate emerging AI and AIOps capabilities into our delivery practice, mentor the next generation of engineers, and build influence across the theatre and beyond — through industry forums, intellectual capital, and strategic customer advisory.
- Lead end-to-end strategy, deployment, and optimization of complex multi-domain solutions across SD-Access, SD-WAN, and Routing & Switching for strategic customers.
- Review and approve designs and deliverables, including input to customer hardware/software roadmaps, embedding Resilience and Security by Design.
- Integrate AI, automation, and AIOps into delivery practices; manage the team's knowledge repository, playbooks, and reusable IP.
- Act as the senior escalation point for the most complex technical issues; build advanced customer simulations and lead resolution across vendors and partners.
- Mentor junior Consulting Engineers, build leadership presence through industry events (e.g., Cisco Live, IETF), and use competitive insights to differentiate Cisco solutions.
Minimum Qualifications
- Bachelor's + 9 years, Master's + 7 years of related experience, or equivalent relevant work experience.
- Active CCNP certification with DevNet (DevOps) specialization as a plus
- 7+ years of hands-on experience architecting, deploying, and optimizing enterprise-scale Cisco networks.
- Recognized expertise across Cisco SD-Access or Cisco SD-WAN/Meraki and enterprise Routing & Switching (BGP, OSPF, IS-IS, MPLS/Segment Routing, VXLAN/LISP, multicast, segmentation).
- Experience with software programmability, automation, orchestration, and AIOps (Python, Ansible, Terraform, CI/CD, NETCONF/YANG, REST APIs).
Candidate might be expected to support PST timezone depending on customer needs.
Preferred Qualifications
- CCIE certification (Enterprise Infrastructure or equivalent).
- Specialized domain expertise (e.g., Healthcare, BFSI, Public Sector, Service Provider).
- Proven track record of leading multi-million-dollar engagements and complex transformation programs.
- Strong executive communication, mentorship, and thought-leadership skills; experience contributing to industry forums or technical publications.
- Strategic mindset with business and financial acumen to articulate solution value to executive technical buyers.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree + 9 years, Master's + 7 years, or equivalent relevant work experience.
- Active CCNP certification.
- DevNet (DevOps) specialization (as a plus).
- 7+ years hands-on experience architecting, deploying, and optimizing enterprise-scale Cisco networks.
- Recognized expertise in Cisco SD-Access or Cisco SD-WAN/Meraki and enterprise Routing & Switching (BGP, OSPF, IS-IS, MPLS/Segment Routing, VXLAN/LISP, multicast, segmentation).
- Experience with software programmability, automation, orchestration, and AIOps (Python, Ansible, Terraform, CI/CD, NETCONF/YANG, REST APIs).
- CCIE certification (Enterprise Infrastructure or equivalent).
- Specialized domain expertise (Healthcare, BFSI, Public Sector, Service Provider).
- Proven track record leading multi-million-dollar engagements and complex transformation programs.
- Strong executive communication, mentorship, and thought-leadership; industry forum contributions.
- Strategic mindset with business and financial acumen to articulate solution value.
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
