CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Your Impact:
- Validate technology design, software releases, new Cisco technology solutions for projects/accounts to accelerate customer outcomes
- Build customer simulations in test labs to resolve/validate sophisticated problems& compatibility issues
- Understanding of product level architecture. Ability to apply Cisco Networking Design standard methodologies in Validation Scenarios.
- Write effective test cases and /or scripts based on customer test environment and requirements.
- Raise defects, liaison with Dev engineers and drive issues resolution.
- Review test plans and design changes related to area of responsibility.
- Apply field concepts to system tests. Have a working knowledge of customer deployments and able to map it to the feature
- Tackle complex, multi-functional issues that cross many technologies in Core and Edge networking
- Build traffic profiles with 3rd party test tools such as Ixia or Spirent.
- Build and deliver customer collateral, portals, documentation and knowledge transfer
- Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services’ strategies and goals
- Play the role of an individual contributor
What You'll do
- Validate technology designs, software releases, and new Cisco networking solutions for projects/accounts to accelerate customer outcomes.
- Deploy, configure, validate, and troubleshoot Cisco SD-WAN solutions, including vManage, vSmart, vBond, Cisco Catalyst SD-WAN Edge platforms, to optimize WAN performance, scalability, and reliability.
- Design, deploy, and support Cisco Software-Defined Access (SDA) fabric solutions using Cisco Catalyst Center (formerly DNA Center).
- Configure and manage Cisco Identity Services Engine (ISE) for policy-based segmentation, authentication, authorization, and network access control within SDA environments.
- Configure and troubleshoot Fabric Underlay and Overlay networks, including LISP, VXLAN, Anycast Gateway, and Control Plane Nodes.
- Implement and validate Macro and Micro Segmentation, Virtual Networks (VNs), and Scalable Group Tags (SGTs) to enforce end-to-end security policies.
- Configure and manage Cisco Wireless solutions, including Cisco Catalyst 9800 Wireless Controllers, Catalyst and Meraki Access Points, and wireless LANs integrated with SDA fabric.
- Perform software validation, feature testing, interoperability testing, and regression testing across SD-WAN, SDA, Wireless, and Campus Networking solutions.
- Monitor network performance, analyze telemetry, troubleshoot complex issues, and recommend performance improvements across SD-WAN, SDA, and Wireless infrastructures.
- Automate network validation and operational tasks using APIs (REST, gRPC, gNMI), Python, and Cisco automation frameworks where applicable.
- Collaborate with cross-functional engineering teams to validate new software releases, features, and customer deployments.
- Provide technical guidance, documentation, and knowledge transfer to internal engineering teams.
- Strong hands-on experience with Cisco SD-WAN including vManage, vSmart, vBond, Catalyst SD-WAN Edge Routers, Application-Aware Routing, Control/Data Policies, and VPN Segmentation.
- Hands-on experience with Cisco Software-Defined Access (SDA) including Cisco Catalyst Center (DNA Center), Cisco ISE, Fabric Edge Nodes, Border Nodes, Control Plane Nodes, Fabric Wireless, Host Onboarding, Virtual Networks (VN), Scalable Group Tags (SGT), TrustSec, LISP, and VXLAN.
- Hands-on experience with Cisco Wireless technologies including Cisco Catalyst 9800 Wireless Controllers, Cisco Catalyst Access Points, Cisco Meraki Wireless, and RF optimization/troubleshooting.
Minimum Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Education &/ Additional Certifications: Expert & Professional level Cisco certifications like CCIE, and CCNP , AI Certifications are highly desired.
Minimum 8–12 years of solid experience in Enterprise Routing & Switching, with significant hands-on experience in Cisco SDA.
Design, deploy and troubleshoot Cisco SDA Fabric environments, including Fabric Edge, Border, Control Plane and Intermediate Nodes.
Strong hands-on expertise with Cisco Catalyst Center (DNA Center) for discovery, design, provisioning, automation, assurance and lifecycle management.
Deep understanding of SDA technologies including LISP, VXLAN, Cisco TrustSec/SGT, Virtual Networks (VN), VRF, Anycast Gateway and IP Pool management.
Solid experience with Cisco ISE integration, including 802.1X, MAB, AAA, profiling, authentication/authorization, SGT and policy enforcement.
Design and implement macro- and micro-segmentation using Virtual Networks and Scalable Group Tags.
Strong knowledge of enterprise networking protocols including BGP, OSPF, IS-IS, STP, VLAN, HSRP, DHCP, DNS and IP addressing.
Hands-on experience with LAN Automation, Plug-and-Play (PnP), SWIM/Image Management, templates and device provisioning.
Experience troubleshooting complex underlay, overlay, LISP, VXLAN, endpoint reachability, routing and segmentation issues.
Experience with SDA migration, including traditional campus network to SDA Fabric migration and production cutover.
Experience integrating Cisco Catalyst 9800 Wireless LAN Controllers and Catalyst Access Points into SDA environments.
Experience using Catalyst Center Assurance, telemetry and Path Trace for proactive monitoring and troubleshooting.
Exposure to network automation using Python, REST APIs, Ansible and/or Terraform.
Ability to lead technical discussions, perform root-cause analysis, create HLD/LLD documentation and work directly with customer.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- 8-12 years experience in Enterprise Routing & Switching with significant hands-on Cisco SDA experience
- Design, deploy and troubleshoot Cisco SDA Fabric environments (Fabric Edge, Border, Control Plane, Intermediate Nodes)
- Hands-on expertise with Cisco Catalyst Center (DNA Center) for discovery, design, provisioning, automation, assurance and lifecycle management
- Hands-on experience with Cisco SD-WAN (vManage, vSmart, vBond, Catalyst SD-WAN Edge)
- Configure and integrate Cisco ISE including 802.1X, MAB, AAA, profiling, authentication/authorization, SGT and policy enforcement
- Deep understanding of LISP, VXLAN, TrustSec/SGT, Virtual Networks (VN), VRF, Anycast Gateway and IP pool management
- Strong knowledge of enterprise networking protocols: BGP, OSPF, IS-IS, STP, VLAN, HSRP, DHCP, DNS, IP addressing
- Experience with SDA migration from traditional campus networks to SDA Fabric and production cutover
- Experience integrating Catalyst 9800 Wireless Controllers and Catalyst/Meraki access points into SDA environments
- Experience with Catalyst Center Assurance, telemetry and Path Trace for monitoring and troubleshooting
- Ability to lead technical discussions, perform root-cause analysis, and create HLD/LLD documentation
- Exposure to network automation using Python, REST APIs, Ansible and/or Terraform
- Experience building traffic profiles and validation using 3rd-party test tools (Ixia, Spirent)
- Expert/professional Cisco certifications (CCIE, CCNP)
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
