Consultant, Digital Product Owner (PL)

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

The Consultant, Digital Product Owner is accountable for delivery for Nationwide’s Personal Lines Servicing digital experiences, with primary ownership of Digital Wallet and Billing & Payment for web. This experienced, outcome-focused Product Owner brings strong digital product and software development lifecycle expertise; designs with both agents and end customers in mind; and leverages agile ways of working, compelling storytelling, and practical awareness of Scrum practices and IT infrastructure. The role engages across the full product lifecycle, with emphasis on Delivery, Discovery, and Journey Enablement—leading digital product execution, backlog management, and removal of blockers while partnering closely with the Digital Product Manager, Business Solutions Delivery and Transformation team, Technology, peer Product Owners, and other cross-functional stakeholders to drive measurable customer and business outcomes. Working Eastern hours preferred.

The strong preference for this role is to be hybrid to the Columbus, OH offices but remote considerations will be made.

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This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

Do you want to be a member of a team that aspires to lead digital innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you’re passionate about fueling growth, driving brand choice and solving needs in ways that haven't yet been imagined, then Nationwide’s Digital Product Management Group may be the place for you!
As a Consultant, you'll be the liaison among the Digital Product Manager, other products owners and key team members to develop the product vision and strategy. You'll work to discover, refine and deliver a product that addresses user needs while creating the right user experience. We'll count on you to collaborate across teams to engage, empower and ensure priorities and project goals are achieved.

Job Description

Key Responsibilities: 

• Partners with Digital Product Manager and other Digital Product Owners to execute on the solution vision/roadmap. Serves as the customer and business proxy to developers and agile delivery teams for a digital product and/or experience impacting a line of business.
• Defines, prioritizes and grooms the agile delivery team's product backlog to ensure continuous delivery, as well as, develops, prioritizes and manages epics and user stories for the delivery team.
• Participates in daily scrum meetings, grooming meetings, project status meetings, sprint planning and review meetings. Drives near-term objectives planning by overlaying the prioritize backlog against fixed time blocks (monthly/quarterly) to help manage interdependencies and coordination across development teams.
• Participates in planning and execution of user acceptance testing, triage issues and works with development team to resolve any challenges/issues.
• Defines, monitors and analyzes metrics that inform the success of the digital solution(s).

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director, Digital Product Management. This is an individual contributor role.

Typical Skills and Experiences: 

Education: Undergraduate studies in business administration, digital marketing, human-computer interaction, user experience, computer science or related subject area.

License/Certification/Designation: Property/casualty insurance and/or life/health/accident/variable annuity licensing and/or FINRA 6 and 26 securities registration, CLU, CPCU, CPU, FLMI certifications are a plus.

Experience: Typically, eight or more years of demonstrated experience delivering customer-facing digital solutions, internet sales, website or web application development and/or research. Experience with agile delivery methodologies and product management/owner principles. Project management in an internet sales environment required.
 

Knowledge, Abilities and Skills: Understanding of key digital technologies in the focus area assigned required. Insurance and financial services industry knowledge a plus. Understanding of agile delivery methodologies and product owner/manager practices required. Knowledge of user experience principles and practices a plus. Proven ability to manage digital efforts with moderate technical complexity for a line of business and/or experience. Strong ability to communicate with cross-functional agile teams including technology developers, user experience, business, marketing and other product owners and managers. Ability to analysis data, results and metrics to set backlog priorities. Strong project and process management skills. Strong problem-solving and decision-making skills. 

Other criteria, including leadership skills, competencies and experience may take precedence.

Staffing exceptions to the above require approval by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Minimal travel may be required. 

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.  

We currently anticipate accepting applications until 07/10/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Consultant, Digital Product Owner : $118,000.00-$222,000.00

The expected starting salary range for Consultant, Digital Product Owner : $118,000.00 - $178,000.00