At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.
About the Role:Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.
What You’ll Do:- Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
- Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals
- Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio
- Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
- Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities
- Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
- Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics
- Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience
- Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale
- You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
- 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
- Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
- Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
- Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
- Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact
- Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority
- Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred
Pay Grade - O
Equity Grade - 12
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $330,000 - $420,000
USA On Target Earnings (all other U.S. states) per year: $292,500 - $382,500
Please note that visa sponsorship is not available for this position.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
- Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
- Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
- Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
- Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.
Skills Required
- 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
- Proven experience leading and developing high-performing teams and strong people leadership skills
- Experience setting vision and strategy for account management across portfolios and aligning to company and commercial goals
- Track record driving portfolio performance across retention, growth, product adoption, and operational health
- Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations
- Strong business judgment and analytical thinking; ability to solve complex, undefined problems and make long-term impact decisions
- Exceptional communication and relationship-building skills, including executive engagement, negotiating priorities, and influencing without direct authority
- Ability to build scalable operating models, business rhythms, and performance frameworks to improve organizational effectiveness
- Experience in fintech, platforms, payments, commerce, or SaaS
What the Team is Saying
Affirm Compensation & Benefits Highlights
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Affordable Benefits — Zero-premium healthcare for employees and dependents is highlighted, with the benefits portal showing $0 payroll contributions and company-paid premiums for medical, dental, and vision in 2026. Transparent plan-cost displays further underscore the low out-of-pocket burden.
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Leave & Time Off Breadth — A wide mix is outlined, including Flexible Time Off for exempt employees, 20 accrued vacation days for non-exempt employees, Health Days, Bereavement, Life Happens leave, jury duty, and company-wide Away Days to reduce distractions. These programs collectively point to generous paid time provisions beyond standard PTO.
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Wellbeing & Lifestyle Benefits — No‑cost mental health support is offered via Lyra, and Forma-administered wallets provide substantial monthly stipends (e.g., Lifestyle and Tech) along with a S.A.F.E. family‑building wallet with a $20,000 lifetime maximum. This combination indicates strong support for everyday wellness and major life events.
Affirm Insights
What We Do
At Affirm, we help people say yes to the things that matter with flexible, transparent ways to pay over time. No hidden fees, no compound interest, and no fine print—just a smarter way to spend.
Why Work With Us
Who is an Affirmer? /noun/ Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.
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Affirm Offices
Remote Workspace
Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.
