Consultant, Customer Information Management Activation and Enablement

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

ECIM Activation & Enablement  

This is a business lead role on the Customer Activation and Enablement team within the exciting Customer Strategy & Innovation Office.  

You will be responsible for the delivery of data to enable personal and reassuring customer communications. You will drive work forward from requirements to delivery and ensure our data outputs are delivered with the customer in mind. You can blend technical and interpersonal skills to ensure seamless utilization of customer data. 

• Lead a portfolio of work aligned to key business units, prioritizing initiatives that strengthen the customer experience through data-driven communications.
• Partner with stakeholders to understand business objectives and translate them into clear, actionable audience and data requirements, while helping them navigate related impacts and considerations.
• Design and deliver the data solutions that power personalized customer communications across channels, including email, paid media, and direct mail.
• Champion a customer-centric approach, ensuring audience data solutions are built with the customer experience at the forefront.
• Drive continuous improvement by identifying and implementing enhancements to data, tools, processes, and governance.

Key Skills: 

• Communicate clearly and build strong relationships with internal partners 
• Highly collaborative and consultative, comfortable working across partners to turn ideas into action
• Initiate and lead process and quality improvement efforts 
• Manage portfolios and project efficiently 
• Ability to adapt quickly  
• Understand data architecture and apply data models as needed 
• Embraces change and brings a thoughtful, strategic perspective to evolving business needs
• Brings knowledge of customer data, which is a plus

We are a versatile group of individuals, working together to meet the needs of our partners and customers. If you have the drive and desire to be part of a customer centric and data enabled culture, we want to hear from you. 

#LI-MS2 #LI-REMOTE

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

Responsible for the development and support of Customer Information capabilities for production or internal business partners. This can include leading a project through the delivery cycle from initiate, solution scoping, design and development, through implementation. Establishes business rules, requirements, information requirements, and implementation strategy for changes and enhancements to customer information both in an analytical and operational environment. Capabilities supported include customer matching, preferences, profile, interactions, contact points, householding, marketing campaigns, enterprise metrics, customer data governance, and adoption of new solutions.

Job Description

RELATIONSHIP:  Reports to Manager/Director/AVP. May have direct reports based on organizational structure.  May be responsible for virtual/project teams.

JOB RESPONSIBILITIES:

1. Responsible for management of projects to deliver analytic and operational capabilities and solutions.

2. Leads the development of business processes and system functional, non-functional and information requirements

3. Responsible for all business decisions for the project.

4. Coordinates the efforts of the Business Subject Matter Experts (SMEs), conducts the Business Alignment and Scoping sessions.

5. Ensures the strategic intent and stakeholder needs are documented and gains consensus on the business objectives, expectations and assumptions

6. Conducts business implementation planning sessions

7. Conducts post implementation checkpoint with business units to ensure best in class solutions are implemented

8. Ensures appropriate communication/training regarding project status and project documentation is created

9. Performs other duties as assigned.

JOB REQUIREMENTS:

Education:   Post graduate studies preferred.

Licenses/Designations:  N/A

Experience:  Typically 5 or more years experience in data warehousing, statistical analysis and marketing/customer data models and queries.  Detailed experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities. 

Knowledge:  Expert knowledge in the theory and application of computer based analytical tools.  Advanced knowledge of PC based spreadsheet, business intelligence and database warehousing applications.

Skills/Competencies: Capacity for the development, evaluation and utilization of state-of-the art techniques and methodologies on new application challenges. Excellent problem solving, analytical, research and quantitative analysis skills.  Verbal and written communication skills for interaction with client, work teams, vendors and associates.  Proficiency in developing  ad hoc queries using SQL.

Values:  Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by the:  VP and HR VP.

JOB CONDITIONS:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Extended and non-standard work hours based on project and customer deliverables.

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity:  11/2012 CB, PYC

We currently anticipate accepting applications until 08/14/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Consultant, Customer Information Management : $108,000.00-$200,000.00

The expected starting salary range for Consultant, Customer Information Management : $108,000.00 - $162,000.00