Concierges | Front Desk

Concierge | Front Desk | Receptionist 

Heritage Monona Senior Living

Be the First Smile. Create a Warm Welcome. Make Every Interaction Matter.

Are you friendly, organized, and someone who naturally makes people feel welcome?

Heritage Senior Living is looking for a professional and personable Concierge to be the welcoming face and voice of our community. From greeting residents and families to answering calls and supporting the community's administrative needs, you'll play an important role in creating a positive experience from the moment someone walks through our doors.

If you're a people person who enjoys staying organized, helping others, and being at the center of a busy community, we'd love to meet you!

What You’ll Do

As the Concierge, you'll provide exceptional customer service while supporting residents, families, visitors, employees, and community leadership with a variety of reception and administrative responsibilities.

Create a Warm Welcome

• Greet residents, families, visitors, vendors, and prospective residents in a friendly and professional manner.
• Answer and direct calls using a multi-line phone system.
• Respond to general questions, take accurate messages, and connect callers with the appropriate team member.
• Assist residents and visitors with questions and requests.
• Help ensure everyone entering and leaving the community follows established sign-in and sign-out procedures.
• Maintain a welcoming lobby environment, including general appearance, coffee service, and appropriate music.
• Assist with community tours and provide a positive first impression to prospective residents and families.

Support Residents & Community Operations

• Maintain resident emergency information and assist with preparing necessary information for emergency medical personnel as needed.
• Assist with resident meal orders, meal counts, receipts, and communication with the culinary department.
• Distribute incoming mail and assist with outgoing mailings.
• Assist residents, families, and team members with general requests and questions.
• Communicate concerns or requests to the appropriate department or community leader.
• Help maintain an organized, professional, and resident-focused front desk.

Provide Administrative Support

• Perform general administrative duties, including typing, copying, scanning, faxing, filing, and preparing documents.
• Assist with correspondence, mailings, letters, reports, and meeting materials.
• Schedule meetings, trainings, interviews, orientations, and other appointments as assigned.
• Prepare and print materials for meetings, employee training, orientation, and community events.
• Order office and general supplies.
• Coordinate copier and printer maintenance when needed.
• Assist community leadership with administrative projects and other assigned responsibilities.
• Provide general data entry and administrative support related to accounts payable and accounts receivable.

Support Hiring & Onboarding

• Assist with scheduling candidate interviews and new-hire orientations.
• Prepare new-hire and orientation materials.
• Assist with employee onboarding and required paperwork.
• Assist with authorized pre-employment screening and background-check processes in accordance with company procedures.
• Help ensure new employees receive a welcoming and organized onboarding experience.

What We’re Looking For

The Concierge is often the first person someone meets and the first voice someone hears when contacting our community.

We're looking for someone who understands how much that first impression matters.

You may be a great fit if you:

• Genuinely enjoy helping people.
• Have a warm, friendly, and professional personality.
• Provide excellent customer service—even when things get busy.
• Are organized and able to manage multiple priorities.
• Communicate clearly and professionally in person, over the phone, and in writing.
• Are comfortable working with computers and office technology.
• Pay attention to details and follow through on responsibilities.
• Can handle confidential or sensitive information appropriately.
• Enjoy working collaboratively with different departments.
• Have patience, compassion, and a genuine interest in working with older adults.
• Can adapt when priorities change throughout the day.

Qualifications

• High school diploma or equivalent required.
• At least one year of administrative, clerical, receptionist, hospitality, or customer-service experience preferred.
• Experience operating a multi-line phone system preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Strong customer-service orientation and professional demeanor.
• Proficiency with Microsoft Office and general computer applications.
• Ability to learn community systems, processes, and office equipment.
• Ability to work independently while collaborating effectively with coworkers and community leadership.
• Caring and compassionate approach with genuine concern for residents and others.
• Ability to maintain appropriate confidentiality and professionalism.
• Ability to meet applicable pre-employment, training, and regulatory requirements

Benefits & Perks

At Heritage Senior Living, we know a great resident experience starts with great people. Depending on employment status, scheduled hours, and eligibility requirements, benefits and perks may include:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• Paid holidays and/or holiday pay
• Retirement savings opportunities
• Employee assistance and wellness resources
• Training and professional development
• Career growth and advancement opportunities
• Employee recognition programs
• A supportive and team-oriented work environment
• Meaningful work where you can make a difference every day

Benefit availability and eligibility may vary based on employment status, scheduled hours, location, plan requirements, and other applicable criteria.

Why Heritage Senior Living?

The Concierge helps set the tone for the entire community.

A resident stopping by the desk with a question, a family member calling for assistance, a new employee arriving for orientation, or a prospective resident walking through the doors for the first time—all of them should feel welcomed, respected, and supported.

You'll have the opportunity to build relationships with residents and families while working alongside nearly every department in the community.

At Heritage Senior Living, you're not simply answering the phone or sitting at the front desk—you're helping create a community where people feel at home.

If you're organized, compassionate, professional, and love helping people, we'd love to meet you.

Apply today and help us create a warm welcome at Heritage Senior Living!

Essential Functions & Physical Requirements

The following are essential functions of the position. Reasonable accommodations may be provided as required by applicable law.

• Communicate effectively in person, by telephone, electronically, and in writing.
• Read and complete correspondence, reports, logs, schedules, forms, and other administrative documentation.
• Regularly use computers, telephones, printers, copiers, and other standard office equipment.
• Sit and stand for extended periods and walk throughout the community as needed.
• Bend, reach, stoop, kneel, push, pull, and perform movements necessary for assigned responsibilities.
• Lift, carry, and move materials and supplies weighing up to 50 pounds as required.
• Maintain regular and reliable attendance and punctuality.
• Work a flexible schedule based on community needs, which may include occasional weekends, holidays, or additional hours.
• Travel between Heritage Senior Living locations when required by the position.

Heritage Senior Living is an equal opportunity employer. Employment is subject to applicable pre-employment, training, and ongoing requirements in accordance with federal and state law.

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