Search the 7 jobs at Solutions by Text

The Senior Customer Support Representative is responsible for managing high-priority customer requests, resolving technical questions, and ensuring compliance with service level agreements. They will develop expert knowledge of the company’s products and workflows while collaborating with technical teams to address customer escalations and support issues.

The Human Resources Generalist will manage the employee lifecycle, administer benefits, conduct onboarding, facilitate performance reviews, oversee payroll processes, ensure compliance with laws, and support employee relations while maintaining confidentiality and professionalism.

The File Operations Associate will be responsible for managing customer file transfer workflows, resolving file errors, and ensuring compliance with industry regulations. Duties include direct customer engagement, maintaining detailed records, monitoring file operations, and contributing to efficiency and knowledgebase improvements.

The Senior Sales Enablement Manager at Solutions by Text will develop and implement sales enablement strategies, create training programs, maintain sales collateral, analyze performance metrics, and collaborate with marketing to enhance sales effectiveness.

The Compliance Operations Analyst supports product, engineering, and customer onboarding by executing compliance related to legal and regulatory requirements. Responsibilities include managing code applications, ensuring compliance, auditing, reporting, analyzing data, monitoring messaging traffic, and maintaining communication with clients and internal teams.

The Product Manager will drive adoption of SMS, MMS, and RCS solutions by aligning product strategies with market trends and customer needs. Responsibilities include enhancing customer engagement, collaborating with cross-functional teams, and utilizing data-driven insights to improve products and user experience.

The Principal Data Architect will lead the implementation of data practices leveraging AWS technologies, integrating Machine Learning and AI capabilities, and ensuring robust data architectures. Responsibilities include designing scalable data solutions, developing data streaming architectures, guiding data engineering teams, and collaborating with cross-functional departments to align data strategies with organizational goals.