Compliance Capacity Specialist

Carrier Onboarding & Qualification Management

• Lead and manage the end-to-end onboarding process for new carriers, ensuring all required documentation, insurance, and authority qualifications are verified and compliant with company and regulatory standards. 
• Outline and resolve unique regulation concerns for US, Mexico, and Canada carriers, allowing carrier capacity to be added to the network.
• Utilize internal tools and third-party monitoring services to proactively identify and remove non-compliant or high-risk carriers from the network.
• Support strategic growth initiatives by helping to qualify carriers identified from various prospecting sources. 

System Maintenance & Data Integrity

• Update and maintain carrier compliance systems to reflect real-time status changes, including authority revocations, reinstatements, inspection history, and safety alerts. 
• Conduct detailed reviews of carrier profiles, verifying capabilities and compliance history to support network expansion.
• Ensure data accuracy to support operational efficiency and risk management by verifying contact information and address accuracy.

Real-Time Monitoring & Network Health

• Monitor real-time and daily compliance alert systems and dashboards for changes in authority and other business rule criteria. 
• Take proactive action on carriers identified as overbooked or out of range for pickup, and those that are causing service disruptions.
• Review reports (FreightGuard, WatchDog, etc.) filed against the carrier throughout the industry to ensure continuous qualification of the carrier network.
• Conduct regular reviews and audits of DOT inspection data and trends; work with carriers to resolve inspection issues and track improvement plans where needed.

Cross-Functional Support

• Act as a compliance subject matter expert to assigned sales teams, providing support and guidance to the Sales and Operations teams. 
• Respond to escalations, clarify protocols, and provide timely resolution of compliance-related processes and issues.
• Liaise with insurance providers and third-party certificate systems to confirm timely renewals and updates to carrier insurance coverage to reduce liability to Arrive and our customers.  
• Generate and distribute routine compliance reports, including key metrics, audit results, and status summaries. Provide analysis and identify trends or issues requiring escalation.

Process Documentation & SOP Updates

• Update and maintain compliance-related standard operating procedures (SOPs). 
• Propose enhancements based on system updates, regulatory changes, or audit findings.
• Continuously improve processes based on carrier feedback, regulatory updates, and strategic objectives for each freight mode.
• Stay current with industry regulations, FMCSA policy changes, and market trends to effectively communicate impacts and propose process adjustments to leadership.

Qualifications

• Bachelor’s degree or equivalent experience in logistics, business, or compliance-related fields.
• 2+ years of experience in carrier compliance or transportation industry operations.
• In-depth knowledge of FMCSA regulations, insurance requirements, and carrier onboarding practices.
• Strong proficiency in Microsoft Office, G-Suite, and compliance/monitoring platforms.
• Strong analytical, organizational, and communication skills.
• Detail-oriented with the ability to manage multiple tasks under tight deadlines.
• Proven ability to work independently and collaboratively in a high-volume, fast-paced environment.

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get relocation assistance! If you are not local to the area, we offer relocation packages.