Description
Big Vision * Bold Ideas * Limitless Possibilities
Are you a visionary sales leader with a passion for hospitality, a flair for creativity, and the drive to turn extraordinary opportunities into exceptional results?
Your next career-defining opportunity awaits in the heart of Charlotte. Le Méridien Charlotte and Sheraton Charlotte Hotel are seeking a dynamic, forward-thinking Complex Director of Sales & Marketing to lead our sales and catering team representing two of the city's premier hospitality destinations.
Connected under one expansive footprint, these distinctive Marriott-branded hotels offer an impressive 605 guest rooms and 65,000 square feet of beautifully renovated meeting and event space, creating endless possibilities for conventions, corporate gatherings, unforgettable social celebrations, and exceptional guest experiences.
The ideal candidate is a relationship builder, a market innovator, a strategic thinker, and a passionate hospitality professional who knows how to translate a remarkable property into an undeniable competitive advantage.
- Comprehensive knowledge of market position, OCC, ADR, banquet and food and beverage revenues, overall GOP, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
- Fully knowledgeable of competitive markets outside the area.
- Fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
- Implement sales policies and procedures as developed in the annual Business Plan.
- Make personal sales calls.
- Maintain clear marketing strategy; working with Hotel team and various departments, Agency, collaborations on social media, and content photography and marketing shoots.
- Develop and maintain relationships with the local Chamber of Commerce and Convention and Visitors Bureau.
- Achieve and exceed individual and team annual goals as established by the annual Business Plan.
- Demonstrate a comprehensive understanding of group sales strategies and their impact on overall hotel revenue. Consistently drive measurable sales results through effective business development, revenue optimization, and strategic account management. Regularly evaluate, assess, and refine sales initiatives to maximize group bookings, achieve revenue goals, and enhance overall hotel profitability.
- Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
- Weekly, monthly, and annual reporting responsibilities in addition to collaborating and developing the annual hotel budget. Experience with Marriott Sales System and Reporting, Demand and Agency360, and ProfitSword preferred.
- Proven ability providing professional communications and presentations to Management, Asset Management, and Ownership.
- Maintain and correct procedures for credit control, financial transactions, and security of financial assets.
- Manage and develop sales team including training, counseling, evaluating, and rewarding behaviors.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings.
Requirements
- 5+ years’ experience as a Senior Sales Manager or 3+ years as a Director of Sales at a full-service property.
- Experience with Marriott Sales System and Reporting, Demand and Agency360, and ProfitSword preferred.
- Bachelor’s degree in Hospitality Management or related field preferred.
- Strong organizational, financial, communication, and leadership skills.
- A proven, results-driven sales background in the hotel industry, ideally with group, catering, and event experience
- Demonstrated leadership and team-building skills
- Strong negotiation, presentation, and account management skills
- Excellent written and verbal communication
- Strong analytical, organizational, and problem-solving skills, with sound judgment under deadline pressure
- Ability to manage multiple projects and adapt to changing priorities
- Ability to work independently and collaborate with leaders across all departments
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- Comprehensive knowledge of hotel market position, occupancy, ADR, banquet and food and beverage revenue, GOP, pricing, rate structures, sales strategies, yield management, booking trends, and hotel planning
- Knowledge of competitive markets outside the local area
- Knowledge of hotel capabilities and departmental limitations affecting sales strategies
- Ability to implement sales policies and procedures in accordance with the annual business plan
- Ability to conduct personal sales calls
- Ability to maintain marketing strategies and coordinate with hotel departments, agencies, social media collaborators, and marketing production teams
- Ability to develop and maintain relationships with the local Chamber of Commerce and Convention and Visitors Bureau
- Ability to achieve individual and team annual goals
- Comprehensive understanding of group sales strategies and their impact on hotel revenue
- Demonstrated ability to drive sales results through business development, revenue optimization, and strategic account management
- Ability to achieve budgeted revenues and expenses and maximize sales department profitability
- Experience with weekly, monthly, and annual reporting and annual hotel budget development
- Experience with Marriott Sales System and Reporting, Demand, Agency360, and ProfitSword
- Ability to provide professional communications and presentations to management, asset management, and ownership
- Ability to maintain procedures for credit control, financial transactions, and financial asset security
- Ability to manage and develop a sales team through training, counseling, evaluation, and rewards
- Ability to respond to and resolve guest requests, complaints, and questions courteously and promptly
- Ability to participate in executive committee meetings and communicate organizational knowledge
- Hospitality sales leadership experience and strong relationship-building, market innovation, strategic thinking, and communication skills
What We Do
StepStone Hospitality specializes in the management of full-service hotel and restaurant operations, aiming to create asset value for owners through a combination of hands-on operations, strategic asset management, and food and beverage expertise.
