Jobs at StepStone Hospitality

Supervise front desk and front-office operations, maintain guest service standards, resolve guest issues, oversee reservations and suggestive selling, and support occupancy and revenue goals. The role also manages employee hiring, training, financial transaction controls, guest security, and departmental administration while ensuring compliance with applicable regulations. Open availability for all shifts and strong communication skills are required.

Supervise hotel security officers, assign patrols and posts, monitor performance, respond to incidents and emergencies, conduct investigations, review reports, maintain security documentation, coordinate with leadership and emergency responders, and support officer training while delivering professional guest service.

Performs preventive maintenance, troubleshooting, and repairs throughout a hotel property, including guest rooms, public areas, HVAC, plumbing, electrical, mechanical, pool, cooling, and boiler systems. Responds to maintenance requests and guest concerns, supports safety and regulatory compliance, and helps maintain a comfortable, functional environment.

Leads hotel engineering, maintenance, and facilities operations. Oversees building systems, preventive maintenance, regulatory compliance, emergency preparedness, budgeting, capital projects, vendor coordination, documentation, and guest issue resolution. Supervises, trains, schedules, and evaluates engineering staff while ensuring safety, efficiency, and reliable hotel operations.

Supports hotel Sales and Catering operations by coordinating group bookings from reservation through arrival. Prepares Banquet Event Orders, manages rooming lists and group blocks, maintains records and reports, communicates with clients and hotel departments, and assists with event execution, rebooking, administrative tasks, and guest experience standards.

Develops and executes business travel sales strategies, secures and manages corporate accounts, oversees RFPs and GDS activity, monitors revenue performance, and builds client relationships. The role collaborates with revenue management and hotel operations, produces forecasts and reports, tracks account commitments, and represents the hotel at trade shows, conferences, site inspections, FAM trips, and client events.

Supervise hotel maintenance operations across two properties, manage maintenance associates, oversee projects, coordinate with departments, maintain preventive maintenance programs, support budgeting, and uphold guest-service standards. The role requires communication, accurate reporting, policy compliance, physical lifting and movement, and CPR training.

Oversee the hotel’s daily accounting and financial functions, including accounts payable, receivable, reconciliations, cash controls, revenue review, month-end close, payroll reconciliation, budgeting, forecasting, reporting, and audit support. Maintain internal controls and accurate records while partnering with hotel leadership and corporate finance. Analyze financial results, monitor collections, support expense management, and ensure compliance with company procedures.

Solicits and closes business travel, group, meeting, and event accounts; develops client relationships and revenue strategies; negotiates rates, manages leads and reservations, coordinates with hotel operations and revenue management, records sales activity, and supports guests and hotel leadership.

The Senior Sales Manager will drive hotel revenue by securing new business, managing key accounts, developing group and corporate sales, conducting prospecting and outside sales activities, negotiating contracts and room blocks, and converting leads. The role includes market research, competitor analysis, forecasting, CRM documentation, client relationship management, networking, and collaboration with Revenue Management, Operations, and hotel leadership. Local travel, flexible scheduling, and participation in industry and community events are required as needed.

Collects and transports soiled linens, vacuums floors, cleans bathrooms and common areas, delivers guest-requested items, removes trash, restocks supplies, and stores deliveries. The role supports housekeepers and guests while following hotel policies, attending meetings, communicating professionally, and performing physical tasks including lifting, pulling, bending, and reaching.

Supervises front desk and guest services operations, maintains service quality, manages reservations and occupancy, resolves guest issues, oversees financial controls and guest security, and coordinates hotel departments. The role also develops operational and financial plans, supports profitability, supervises employees, and promotes guest satisfaction through staff development and exceptional service.

Leads daily hotel front office operations, including front desk and night audit coverage, guest services, room inventory, payments, scheduling, labor management, and service recovery. Trains, coaches, and develops employees; enforces brand and operational standards; resolves escalated guest concerns; coordinates with housekeeping, sales, revenue management, and engineering; and supports budgeting, payroll accuracy, recruitment, and property-wide initiatives.

Drive hotel group sales revenue by generating new business, cultivating client relationships, conducting sales calls and site tours, developing banquet details, and upselling services. Manage client requests, complaints, records, financial procedures, and credit controls. Monitor competitive markets, pricing, yield management, and room merchandising while attending industry events, developing marketing techniques, and achieving revenue and profitability goals.

Maintains hotel facilities, equipment, guest rooms, and public areas through preventative and corrective maintenance. Responds to guest and operational work orders, troubleshoots electrical, plumbing, HVAC, carpentry, and mechanical systems, conducts property walks and inspections, and supports life-safety and brand standards. Requires flexible scheduling, including weekends, holidays, and varying shifts.

Perform routine hotel maintenance including painting, plumbing, basic electrical, HVAC and pool care. Replace filters, tend boilers and AC, respond to guest requests, maintain safety and regulatory standards, and support high-quality guest service through effective communication and teamwork.

Lead and support front desk agents, supervise and train staff, manage check-ins/check-outs and billing, handle escalated guest concerns, use FSPMS for room status and reporting, and coordinate with other departments to ensure excellent guest service.

Perform general housekeeping duties including delivering guest requests, stripping/sealing/waxing floors, restocking supplies, moving furniture, maintaining equipment, recording serviced rooms, reporting issues, and delivering excellent customer service while following health and safety policies.

Lead and assist hotel engineering operations and maintenance, supervise technicians, coordinate preventive maintenance and projects, perform hands-on repairs (electrical, plumbing, HVAC), ensure safety and guest satisfaction, support interdepartmental coordination, and maintain quality service standards.

The Front Desk Supervisor will oversee the front desk operations, ensuring guest satisfaction, training staff, and coordinating with other departments for smooth service.