Jobs at StepStone Hospitality

Lead Front Office operations across two connected hotels, ensuring exceptional guest service, resolving concerns, supporting revenue and expense goals, and maintaining financial and security procedures. Recruit, train, and develop Front Office associates, oversee reservations and occupancy optimization, and provide cross-department operational support. Serve as the primary problem-solving leader in the Director of Front Office’s absence.

Solicits and closes business travel, group, meeting, and event accounts; develops client relationships and revenue strategies; negotiates rates, manages leads and reservations, coordinates with hotel operations and revenue management, records sales activity, and supports guests and hotel leadership.

Leads Front Office, Housekeeping, and Rooms Division operations for a full-service hotel. Oversees guest service, room quality, staffing, labor management, budgeting, scheduling, audits, safety, and brand standards. Coaches hotel managers and staff, coordinates with other departments, manages guest concerns and service recovery, and serves as Manager on Duty during peak periods and operational needs.

Oversee hotel maintenance and property operations, including HVAC, plumbing, refrigeration, electrical systems, water treatment, pools, life safety equipment, and preventive maintenance. Supervise associates, coordinate projects, manage materials and budgets, ensure regulatory compliance, conduct safety inspections, address guest concerns, and support executive meetings. The role requires physical labor, technical knowledge, strong communication, computer and mathematical skills, and relevant training or experience.

Oversee front-of-house operations for restaurants, bars, and in-room dining. Lead staff development, guest satisfaction, scheduling, payroll, budgeting, financial controls, inventory, regulatory compliance, and operational planning. Resolve guest concerns, prepare reports, support accounting activities, and ensure adherence to hotel policies and service standards.

Oversee hotel maintenance operations, including HVAC, plumbing, refrigeration, electrical, water treatment, generators, guest rooms, and pool systems. Lead and develop maintenance staff, manage preventive maintenance, scheduling, materials, budgets, vendors, renovations, and compliance. Coordinate with contractors and internal departments, resolve guest maintenance concerns, support hotel budgeting, and ensure systems operate safely and efficiently.

Supervises front desk and guest services operations, maintains service quality, manages reservations and occupancy, resolves guest issues, oversees financial controls and guest security, and coordinates hotel departments. The role also develops operational and financial plans, supports profitability, supervises employees, and promotes guest satisfaction through staff development and exceptional service.

Coordinates hotel meetings, conferences, banquets, social events, and group functions from planning through completion. Manages client communication, Banquet Event Orders, room setups, food and beverage details, departmental coordination, event timelines, billing documentation, guest concerns, and post-event follow-up. Builds client relationships and identifies opportunities to increase event revenue. Requires flexibility to work evenings, weekends, and holidays.

Supervise hotel front desk operations, welcome and assist guests, manage reservations and room occupancy, resolve complaints, process payments and deposits, reconcile registers, coordinate with housekeeping and maintenance, oversee guest security and financial controls, maintain lobby standards, and support employee development and service quality. Requires availability for weekdays, weekends, holidays, and AM/PM shifts.

Manages the hotel front office, including Front Desk, Guest Services, reservations, and Night Audit. Oversees guest service standards, department budgets, profitability, financial controls, security, occupancy, and Hilton brand compliance. Leads hiring, training, supervision, and employee development while resolving guest concerns and coordinating with other hotel departments. Prepares reports, attends meetings, and ensures adherence to company and hotel policies.

Supervise daily front desk operations, lead and coach front office associates, assist with guest arrivals, departures, reservations, payments, and issue resolution. Monitor procedures, reports, room status, cash handling, and service standards. Coordinate with hotel departments, train new staff, provide shift coverage across all shifts, and serve as Manager on Duty when assigned. Flexible availability for weekends, holidays, and overnight shifts is required.

Perform routine maintenance, repairs, inspections, and troubleshooting across hotel HVAC, plumbing, electrical, mechanical, and facility systems. Respond to guest and departmental maintenance requests, maintain safety and cleanliness standards, follow hotel policies, and help ensure a comfortable, well-functioning property.

Performs preventive maintenance, troubleshooting, and repairs throughout a hotel property, including guest rooms, public areas, HVAC, plumbing, electrical, mechanical, pool, cooling, and boiler systems. Responds to maintenance requests and guest concerns, supports safety and regulatory compliance, and helps maintain a comfortable, functional environment.

Develops and executes business travel sales strategies, secures and manages corporate accounts, oversees RFPs and GDS activity, monitors revenue performance, and builds client relationships. The role collaborates with revenue management and hotel operations, produces forecasts and reports, tracks account commitments, and represents the hotel at trade shows, conferences, site inspections, FAM trips, and client events.

Oversee the hotel’s daily accounting and financial functions, including accounts payable, receivable, reconciliations, cash controls, revenue review, month-end close, payroll reconciliation, budgeting, forecasting, reporting, and audit support. Maintain internal controls and accurate records while partnering with hotel leadership and corporate finance. Analyze financial results, monitor collections, support expense management, and ensure compliance with company procedures.

The Senior Sales Manager will drive hotel revenue by securing new business, managing key accounts, developing group and corporate sales, conducting prospecting and outside sales activities, negotiating contracts and room blocks, and converting leads. The role includes market research, competitor analysis, forecasting, CRM documentation, client relationship management, networking, and collaboration with Revenue Management, Operations, and hotel leadership. Local travel, flexible scheduling, and participation in industry and community events are required as needed.

Collects and transports soiled linens, vacuums floors, cleans bathrooms and common areas, delivers guest-requested items, removes trash, restocks supplies, and stores deliveries. The role supports housekeepers and guests while following hotel policies, attending meetings, communicating professionally, and performing physical tasks including lifting, pulling, bending, and reaching.

Drive hotel group sales revenue by generating new business, cultivating client relationships, conducting sales calls and site tours, developing banquet details, and upselling services. Manage client requests, complaints, records, financial procedures, and credit controls. Monitor competitive markets, pricing, yield management, and room merchandising while attending industry events, developing marketing techniques, and achieving revenue and profitability goals.

Maintains hotel facilities, equipment, guest rooms, and public areas through preventative and corrective maintenance. Responds to guest and operational work orders, troubleshoots electrical, plumbing, HVAC, carpentry, and mechanical systems, conducts property walks and inspections, and supports life-safety and brand standards. Requires flexible scheduling, including weekends, holidays, and varying shifts.

Perform general housekeeping duties including delivering guest requests, stripping/sealing/waxing floors, restocking supplies, moving furniture, maintaining equipment, recording serviced rooms, reporting issues, and delivering excellent customer service while following health and safety policies.