Jobs at StepStone Hospitality

Lead and coach Front Desk and Guest Services teams, work front desk shifts, manage daily operations (scheduling, payroll, cash), drive Marriott Bonvoy enrollment and guest satisfaction, partner with departments, train staff, resolve guest issues, and create engagement/incentive programs.

Lead all sales and marketing for a full-service hotel, driving revenue across group, corporate, government, SMERF, sports, social, and catering segments. Develop strategic plans, prospect new business, manage and coach the sales team, collaborate with operations and revenue management, execute events and BEOs, and use sales systems and market data to optimize performance and market positioning.

Manage all hotel maintenance and life-safety systems, supervise and develop engineering staff, run preventive maintenance, ensure regulatory compliance (OSHA/EPA/fire codes), oversee projects and budgets, respond to guest maintenance issues, and maintain high guest satisfaction. Maintain records, safety inspections, and chemical handling; participate on executive committee and use office/accounting software for reporting.

Lead and supervise the Front Office team to improve guest service, staff accountability, training, and operational efficiency. Oversee front desk operations, resolve guest conflicts, support team development, and make revenue-focused decisions. Maintain communication, organization, and flexible scheduling (including weekends and holidays).

The Front Desk Supervisor manages guest interactions and oversees operations, ensuring satisfaction while leading front desk staff, handling payments, and coordinating with other hotel departments.

Serve as primary contact for group and meeting clients from contract turnover through event completion. Manage group planning, site inspections, BEOs, rooming lists, and on-site event execution. Coordinate cross-departmentally, resolve client issues, conduct outside sales and prospecting, maintain sales pipeline in Marriott CI/TY, and support revenue goals while ensuring Marriott brand standards and excellent guest experiences.

Assist in hotel maintenance, including minor repairs in plumbing, electrical, and HVAC systems. Ensure guest satisfaction through quality service and respond to requests timely.

Drive revenue growth through corporate, group, and leisure sales by developing new business opportunities and maintaining client relationships.

The House Person is responsible for housekeeping duties such as cleaning public areas, assisting with guest room cleaning, and managing supplies. Physical activities include lifting, bending, and vacuuming, with flexible scheduling required.

The Sales Manager is responsible for generating business, managing client relationships, and driving revenue growth in a fast-paced hotel environment.

The Director of Sales & Marketing leads sales strategy and revenue growth, manages the sales team, develops marketing plans, and builds client relationships. Responsibilities include optimizing revenue through proactive solicitation and digital marketing initiatives.

Lead hotel engineering operations and maintenance staff to ensure safe, compliant, and well-maintained facilities. Oversee preventative maintenance, emergency repairs, safety programs, vendor coordination, inspections, and maintenance records while collaborating with hotel departments and responding to guest concerns.

The Front Desk Supervisor will oversee the front desk operations, ensuring guest satisfaction, training staff, and coordinating with other departments for smooth service.

The Director of Front Office manages hotel operations, oversees staff, ensures guest satisfaction, handles issues, and optimizes revenue through strategic decision-making.

Perform and maintain cleanliness of public areas, guest corridors, meeting spaces, restrooms, fitness center, and guest rooms. Support room attendants by delivering linens/supplies, removing soiled linens/trash, moving furniture, shampooing carpets, stripping/sealing/waxing floors, restocking supplies, completing deep-clean projects, and responding to guest requests to ensure timely room turnovers and IHG brand standards.

The Director of Rooms oversees guest service quality, ensures financial objectives are met, and develops operational plans for hotel room departments. They also handle guest complaints and focus on staff development to enhance guest satisfaction.

Manage day-to-day HR operations including full-cycle recruiting and onboarding, employee relations, benefits administration, HRIS maintenance, compliance with employment and safety regulations, workers' compensation support, training/orientation, office management, and employee engagement initiatives for a hotel.

Serve as primary contact for group and meeting clients from contract turnover through event completion. Manage all aspects of group planning, prepare BEOs and event documentation, coordinate hotel departments for flawless execution, conduct site inspections and sales calls, cultivate client relationships, and drive revenue through account management and proactive outside sales.

Support hiring and onboarding processes including applicant screening, reference checks, paperwork verification, new hire orientation, recordkeeping, benefits inquiries, and HR reporting. Maintain logs and assist managers with candidate referrals and employee status changes while ensuring policy compliance and timely communication.

The People & Culture Manager will oversee all HR functions, focusing on recruitment, employee relations, payroll management, compliance, and culture-building at Hotel Indigo Williamsburg Brooklyn.