Jobs at StepStone Hospitality

Lead and manage Front Office operations including check-in/out, guest services, night audit, staffing, training, cash handling, OPERA Cloud use, and cross-department coordination to ensure guest satisfaction and compliance with brand standards.

Oversee all hotel maintenance operations and engineering projects, supervise and develop maintenance staff, manage preventative maintenance programs, ensure safety and regulatory compliance, coordinate with contractors and other departments, participate in budgeting and executive meetings, and respond to guest maintenance needs to maintain quality and profitability.

Perform routine hotel maintenance including painting, plumbing, basic electrical, HVAC and pool care. Replace filters, tend boilers and AC, respond to guest requests, maintain safety and regulatory standards, and support high-quality guest service through effective communication and teamwork.

Supervise and support Front Desk operations, coach and mentor associates, ensure exceptional guest service, handle check-in/out and cash procedures, manage staffing/schedules, drive Marriott Bonvoy enrollments, and maintain service standards across shifts including nights and weekends.

Sell transient and small-group business for the hotel through prospecting, negotiating and closing accounts. Develop strategic plans to maximize revenue, quote rates/availability, manage group and catering leads, log sales activity in Marriott CI/TY, coordinate with operations to execute events, and provide occasional weekend coverage and onsite guest meetings.

Perform general housekeeping duties including delivering guest requests, stripping/sealing/waxing floors, restocking supplies, moving furniture, maintaining equipment, recording serviced rooms, reporting issues, and delivering excellent customer service while following health and safety policies.

Lead HR operations for a full-service hotel: recruit and hire, enforce policies and discipline, manage performance reviews and benefits, handle unemployment and injury claims, maintain personnel files, coordinate events, support safety programs, and advise management on workforce development and compliance.

Lead and assist hotel engineering operations and maintenance, supervise technicians, coordinate preventive maintenance and projects, perform hands-on repairs (electrical, plumbing, HVAC), ensure safety and guest satisfaction, support interdepartmental coordination, and maintain quality service standards.

Lead all sales and marketing for a full-service hotel, driving revenue across group, corporate, government, SMERF, sports, social, and catering segments. Develop strategic plans, prospect new business, manage and coach the sales team, collaborate with operations and revenue management, execute events and BEOs, and use sales systems and market data to optimize performance and market positioning.

Manage all hotel maintenance and life-safety systems, supervise and develop engineering staff, run preventive maintenance, ensure regulatory compliance (OSHA/EPA/fire codes), oversee projects and budgets, respond to guest maintenance issues, and maintain high guest satisfaction. Maintain records, safety inspections, and chemical handling; participate on executive committee and use office/accounting software for reporting.

Assist in hotel maintenance, including minor repairs in plumbing, electrical, and HVAC systems. Ensure guest satisfaction through quality service and respond to requests timely.

Drive revenue growth through corporate, group, and leisure sales by developing new business opportunities and maintaining client relationships.

The House Person is responsible for housekeeping duties such as cleaning public areas, assisting with guest room cleaning, and managing supplies. Physical activities include lifting, bending, and vacuuming, with flexible scheduling required.

The Director of Sales & Marketing leads sales strategy and revenue growth, manages the sales team, develops marketing plans, and builds client relationships. Responsibilities include optimizing revenue through proactive solicitation and digital marketing initiatives.

Lead hotel engineering operations and maintenance staff to ensure safe, compliant, and well-maintained facilities. Oversee preventative maintenance, emergency repairs, safety programs, vendor coordination, inspections, and maintenance records while collaborating with hotel departments and responding to guest concerns.

The Front Desk Supervisor will oversee the front desk operations, ensuring guest satisfaction, training staff, and coordinating with other departments for smooth service.

The Director of Front Office manages hotel operations, oversees staff, ensures guest satisfaction, handles issues, and optimizes revenue through strategic decision-making.

The Director of Rooms oversees guest service quality, ensures financial objectives are met, and develops operational plans for hotel room departments. They also handle guest complaints and focus on staff development to enhance guest satisfaction.

Manage day-to-day HR operations including full-cycle recruiting and onboarding, employee relations, benefits administration, HRIS maintenance, compliance with employment and safety regulations, workers' compensation support, training/orientation, office management, and employee engagement initiatives for a hotel.

Serve as primary contact for group and meeting clients from contract turnover through event completion. Manage all aspects of group planning, prepare BEOs and event documentation, coordinate hotel departments for flawless execution, conduct site inspections and sales calls, cultivate client relationships, and drive revenue through account management and proactive outside sales.