Jobs at StepStone Hospitality

Solicits and develops new and existing business travel and group accounts to achieve revenue goals. Responsibilities include prospecting, negotiating, closing sales, quoting rates, managing leads and reservations, coordinating with revenue management and hotel operations, conducting sales calls and site inspections, maintaining activity in Marriott CI/TY, and supporting events and guest relationships. Weekend office and guest coverage may be required.

The House Person is responsible for maintaining cleanliness and order in facilities, delivering guest supplies, and providing excellent customer service.

Drive hotel group sales revenue by generating new business, cultivating client relationships, conducting sales calls and site tours, developing banquet details, and upselling services. Manage client requests, complaints, records, financial procedures, and credit controls. Monitor competitive markets, pricing, yield management, and room merchandising while attending industry events, developing marketing techniques, and achieving revenue and profitability goals.

Maintains hotel facilities, equipment, guest rooms, and public areas through preventative and corrective maintenance. Responds to guest and operational work orders, troubleshoots electrical, plumbing, HVAC, carpentry, and mechanical systems, conducts property walks and inspections, and supports life-safety and brand standards. Requires flexible scheduling, including weekends, holidays, and varying shifts.

Perform routine hotel maintenance including painting, plumbing, basic electrical, HVAC and pool care. Replace filters, tend boilers and AC, respond to guest requests, maintain safety and regulatory standards, and support high-quality guest service through effective communication and teamwork.

Provide overnight security patrols and surveillance of hotel premises, detect and deter criminal behavior, respond to emergencies, file reports, assist guests and management, and enforce safety procedures.

Lead and support front desk agents, supervise and train staff, manage check-ins/check-outs and billing, handle escalated guest concerns, use FSPMS for room status and reporting, and coordinate with other departments to ensure excellent guest service.

Perform general housekeeping duties including delivering guest requests, stripping/sealing/waxing floors, restocking supplies, moving furniture, maintaining equipment, recording serviced rooms, reporting issues, and delivering excellent customer service while following health and safety policies.

Lead and manage daily Front Office operations to ensure exceptional guest service. Provide hands-on leadership, coaching, staffing, scheduling, cash and billing controls, guest issue resolution, and coordination with other departments to meet Marriott brand standards and operational goals.

Lead and assist hotel engineering operations and maintenance, supervise technicians, coordinate preventive maintenance and projects, perform hands-on repairs (electrical, plumbing, HVAC), ensure safety and guest satisfaction, support interdepartmental coordination, and maintain quality service standards.

The Front Desk Supervisor will oversee the front desk operations, ensuring guest satisfaction, training staff, and coordinating with other departments for smooth service.

Lead all sales and marketing for a full-service hotel, driving revenue across group, corporate, government, SMERF, sports, social, and catering segments. Develop strategic plans, prospect new business, manage and coach the sales team, collaborate with operations and revenue management, execute events and BEOs, and use sales systems and market data to optimize performance and market positioning.

The Complex Director of Sales and Marketing manages solicitation of accounts, oversees a sales team, develops marketing strategies, and coordinates events to achieve revenue goals.

The Director of Sales & Marketing leads sales strategy and revenue growth, manages the sales team, develops marketing plans, and builds client relationships. Responsibilities include optimizing revenue through proactive solicitation and digital marketing initiatives.

Manage day-to-day HR operations including full-cycle recruiting and onboarding, employee relations, benefits administration, HRIS maintenance, compliance with employment and safety regulations, workers' compensation support, training/orientation, office management, and employee engagement initiatives for a hotel.

Support hiring and onboarding processes including applicant screening, reference checks, paperwork verification, new hire orientation, recordkeeping, benefits inquiries, and HR reporting. Maintain logs and assist managers with candidate referrals and employee status changes while ensuring policy compliance and timely communication.

The Houseperson is responsible for cleaning, organizing, and maintaining hotel common areas and rooms, assisting guests with requests, and ensuring cleanliness in all areas of the hotel.

The Director of Rooms oversees guest service quality, ensures financial objectives are met, and develops operational plans for hotel room departments. They also handle guest complaints and focus on staff development to enhance guest satisfaction.

The Front Desk Manager at DoubleTree by Hilton oversees front office operations, ensuring excellent guest service and effective team leadership while managing staff and compliance with hotel standards.

The People & Culture Manager will oversee all HR functions, focusing on recruitment, employee relations, payroll management, compliance, and culture-building at Hotel Indigo Williamsburg Brooklyn.