Job Type:
PermanentBuild a brilliant future with Hiscox
Put your claims skills to the test and join one of the top Professional Liability Insurers in the Industry as a Complex Claims Specialist!
About the Hiscox Claims team:
The US Claims team at Hiscox is a growing group of professionals with experience across private practice and in-house roles, working together to provide the ultimate product we offer to the market. Complex Claims Specialists are empowered to manage their claims with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners.
The Role:
The primary role of Complex Claims Specialist is to independently analyze liability claim submissions for potential coverage, set adequate case reserves, promptly and professionally respond to inquiries from our clients and their brokers, and to proactively drive early resolution of claims arising from our Commercial General Liability products.
This is a fantastic opportunity to join Hiscox USA, a growing business where you will be able to make a real impact. Together, we aim to be the best people producing the best insurance solutions and delivering the best service possible.
Key Responsibilities:
- Strategize and maximize early settlement opportunities for General Liability Claims
- Review and draft coverage letters
- Actively manage litigated matters
- Continually assessing exposures and adequacy of claim reserves
- Drive employee engagement by exhibiting passion about the company, values, business and our customers
- Take lead in managing mid to high exposure claims
- Attend mediations and/or settlement conferences where appropriate
- Actively participate in the Claims/UW/Actuarial feedback loop
- Keep senior claims management adequately and appropriately informed of key issues
- Maintaining timely and accurate file documentation/information in our claims management system
Personal Specification:
- Minimum of 8 years of professional experience in the area of Commercial General Liability with an insurance carrier or litigation experience in Commercial General Liability
- Litigation and mediation experience
- Ability to analyze liability and potential damages exposure
- Experience monitoring outside counsel
- Experience negotiating allocation issues
- Experience drafting or reviewing litigation budgets
- Experience recommending or setting reserves
- Experience handling large volume of claims or litigation matters
- Ability to manage case load independently and meet time lines
- Excellent verbal and written communication skills
- Strong ability to establish rapport and build relationships with clients
- Team-oriented, with ability to excel in a collegial environment
- Leadership and people management skills
What Hiscox USA Offers
- Competitive salary and bonus (based on personal & company performance)
- Comprehensive health insurance, Vision, Dental and FSA
- 401(k) with competitive company matching
- 24 Paid time off days
- 10 Paid Holidays
- Paid sabbaticals after 10 years of service
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary fruit and drinks
- Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Please note this position is hybrid and requires working in office a minimum of two (2) days weekly. Position can be based in the following office locations:
- Scottsdale, AZ (preferred)
- Atlanta, GA
- Chicago, IL
- Manhattan, NY
- West Hartford, CT
About Hiscox US
Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Today, Hiscox USA has a talent force of about 420 employees mostly operating out of several major cities - Atlanta, Chicago, Manhattan, Scottsdale, and West Hartford. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
Salary range $100k-$125k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
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Work with amazing people and be part of a unique culture
Hiscox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hiscox and has not been reviewed or approved by Hiscox.
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Leave & Time Off Breadth — Generous PTO, two additional 'Hiscox Days,' and a four‑week paid sabbatical after five years create a notably broad time‑off offering. Policies also include paid parental leave and options to purchase extra days in some locations.
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Healthcare Strength — Medical coverage is complemented by mental‑health and wellbeing resources such as EAP and mindfulness apps, with private medical and dental options available in certain regions or after tenure. These elements provide comprehensive support across physical and mental health needs.
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Retirement Support — Retirement benefits include pension/401(k) programs with employer contributions that can increase with service. Share‑save options and profit‑related programs add longer‑term financial planning avenues.
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What We Do
Hiscox is a leader in specialist insurance. We seek to provide the best protection and peace of mind for our clients through high quality insurance products, backed with excellent service. We are experts in covering a wide range of personal and commercial risks.
