Complaint Handling Specialist – Quality Assurance (f/m/x)

Posted 10 Days Ago
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Graz, Steiermark, AUT
In-Office
40K-40K Annually
Mid level
Healthtech • Other • Pharmaceutical
The Role
Handle complaints for purchased electromechanical, electronic, and mechanical parts; perform fault and root-cause analyses; document and process complaint data in SAP; define and implement corrective actions, containment measures and effectiveness checks; support inspection process optimization and collaborate with Purchasing, specialist departments, and Quality Assurance.
Summary Generated by Built In
Company Description

Anton Paar GmbH manufactures precise, highly accurate, and complex measuring instruments. To ensure the quality of our products, we are looking for reinforcement in complaint handling for purchased electronic, electromechanical, and mechanical components.

Job Description

  • Responsibility for handling complaints related to purchased parts, with a focus on electromechanical and electronic components
  • Conducting fault and root cause analyses
  • Documenting and processing complaint-related data in SAP
  • Defining and implementing effectiveness checks, corrective actions, and containment measures
  • Introducing methods for sustainable error prevention
  • Supporting the optimization of inspection processes
  • Close collaboration with our Purchasing department, specialist departments, and Quality Assurance

Qualifications

  • Completed technical education (e.g. apprenticeship or HTL) with a focus on electronics, electrical engineering, or mechatronics
  • At least 3 years of professional experience in complaint handling
  • Experience in reading data sheets and technical drawings
  • Confident handling of measuring and testing equipment
  • SAP user knowledge, especially in the Materials Management module, is an advantage
  • Excellent German skills, both written and spoken, and basic English skills
  • Quick comprehension as well as an independent, accurate, and solution-oriented way of working

Additional Information

  • A reliable and long-term workplace in our expanding and international high-tech company
  • An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
  • A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
  • Individual training and onboarding
  • Work Outside Office (occasion-related possibility to work outside the office)
  • Voluntary flexibility allowance
  • Professional and personal development
     

 

We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade – adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is € 3.335 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That’s why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications.

#greatpeople #greatinstruments #since1922 #AntonPaar #LI-GHE

We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site.
Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.

 

Skills Required

  • Completed technical education in electronics, electrical engineering, or mechatronics (apprenticeship or HTL)
  • At least 3 years professional experience in complaint handling
  • Experience reading data sheets and technical drawings
  • Confident handling of measuring and testing equipment
  • SAP user knowledge, especially Materials Management module
  • Excellent German skills, written and spoken
  • Basic English skills
  • Independent, accurate, solution-oriented working style and quick comprehension
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The Company
HQ: Ashland, VA
3,500 Employees
Year Founded: 1986

What We Do

Anton Paar develops, produces, distributes and provides support for analytical instruments used in research, development and quality control worldwide. Ever since Mr. Anton Paar founded his one-man workshop in 1922, the Austrian based company has continuously found new ways to merge high-precision engineering with scientific curiosity. The company currently has more than 3500 employees and is active in over 170 countries worldwide. Anton Paar is the world market leader in the field of density measurement, the determination of dissolved CO2 and the analysis of materials’ deformation and flow behavior. Customers of Anton Paar include the largest international soft drink producers and breweries, petroleum and food companies, the chemical and pharmaceutical industries, Formula 1 racing teams and many more. Our innovation builds on research and development, but goes beyond technology and involves all of Anton Paar’s employees. Innovation is the art of finding answers before the question is asked. Customers deserve reliable application solutions which are precise, economic and easy to use. Anton Paar customers can always expect more.

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