The Compensation Analyst designs and runs Omilia's sales compensation programme end to end, from plan architecture through to the reporting infrastructure that keeps it accurate every cycle. This role owns both strategy and execution - building compensation plans and SPIFFs from scratch, then running the mechanisms that calculate, track and report on them. Reporting into Revenue Operations, this role partners closely with Sales, Finance and Payroll to keep compensation accurate, timely and aligned to revenue goals.
Accountabilities
- Own end-to-end design of sales compensation plans and incentive structures aligned to revenue goals.
- Own the full SPIFF programme lifecycle, from design and launch through payout and ROI retrospective.
- Own the comp calculation, payout and reporting infrastructure that keeps compensation accurate every cycle.
- Own compensation plan documentation, quota assignments and plan change history.
- Own cross-functional alignment with Sales, Finance and Payroll on plan design, quota setting and payout accuracy.
Key Responsibilities
Design and build sales compensation plans and incentive structures aligned to revenue goals.
- Model plan scenarios and payout economics to test affordability and behavioural impact before rollout.
- Recommend plan changes based on performance data and market benchmarking.
- Design, build and launch SPIFF programmes, defining mechanics, eligibility, targets and payout structure.
- Track SPIFF performance in-flight and report on ROI against target behaviour.
- Run the end-to-end comp calculation and payout process each cycle.
- Build and maintain the reporting infrastructure and mechanisms needed to run comp accurately at scale.
- Build dashboards and reports for comp attainment, plan performance and SPIFF ROI.
- Partner with Finance on accruals, forecasting and comp cost analysis.
- Partner with RevOps on the CRM data integrity that feeds every calculation, and flag design issues, payout errors or gaming risk before they escalate.
Requirements
Required:
- Experience designing and administering sales compensation plans in a B2B SaaS environment.
- Direct experience building and running SPIFF programmes end to end.
- Strong Excel and analytical modelling skills.
- Comfortable owning both the strategic design and the operational mechanics of a compensation programme.
- High attention to detail, given the direct link to employee pay accuracy.
Nice to have:
- Experience with comp/ICM platforms (e.g. Xactly, CaptivateIQ, Spiff).
- Experience running compensation across multiple currencies or regions.
- Background partnering directly with Finance on comp accruals and forecasting.
Omilia Note
- Contribute actively and effectively as an integrated team member.
- Act as an Omilia ambassador in all interactions.
Skills Required
- Experience designing and administering sales compensation plans in a B2B SaaS environment
- Direct experience building and running SPIFF programs end to end
- Strong Excel and analytical modeling skills
- Ability to own both strategic compensation design and operational program mechanics
- High attention to detail related to employee pay accuracy
- Experience with compensation or incentive compensation management platforms such as Xactly, CaptivateIQ, or Spiff
- Experience running compensation across multiple currencies or regions
- Experience partnering directly with Finance on compensation accruals and forecasting
What We Do
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
