Location: Norwich – Reed House – covering Norwich and surrounding areas
Salary: £25,179 - £32,907 per annum
Hours: 36 hours per week – flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland
We are recruiting for a Community Warden to join our team in Norwich on a permanent basis supporting Estates, Repairs and the Neighbourhood team.
You’ll be providing a local responsive service to tenants ensuring estates are free from litter, graffiti and are well kept. You’ll be supporting the Neighbourhood Teams ensuring new tenants are settled in, tenancy conditions are met, responding to urgent situations and reporting on repair needs. You’ll carry out thorough regular inspections and liaise with estate contractors, residents and teams ensuring that estates and communal areas are maintained to the highest standard.
We’re looking for someone with experience of customer service in a Housing environment who has excellent communication skills and the ability to plan their own workload. You’ll have the proven ability to engage with service users and experience in negotiation and resolving conflict along with good IT skills and you must hold a full UK Drivers License.
You’ll need to have a positive approach, good problem solving skills and be able to work on your own initiative putting our residents at the heart of our service delivery.
Please review the full role profile Community Warden and link below before applying.
Behaviours & Mandatory Accountabilities OD level 6 and 7
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
To find out more about who we are and what we do, please click here
Closing Date: Tuesday 6th October 2026 at midnight.
Applicants must be able to travel across the region as required.
You will be required to attend meetings and training at the Norwich and March office on occasions.
Applicants must hold a full valid UK driving licence as you will be provided with a company van for work use only.
This post is subject to Basic Criminal Record Check Clearance.
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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Act now – apply today! This vacancy may close early without notice.
Skills Required
- Experience providing customer service in a housing environment
- Excellent communication skills
- Ability to plan and manage workload independently
- Ability to engage effectively with service users
- Experience negotiating and resolving conflict
- Good IT skills
- Full valid UK driving licence
- Positive approach and good problem-solving skills
- Ability to work independently and use initiative
- Eligibility to work in the UK
- Residence in England or Wales for the duration of employment
What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have. We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most, We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
