Jobs at Clarion Housing Group

Architect and establish foundations for safe, responsible, and scalable enterprise AI adoption. Implement AI governance, controls, assurance, data readiness, identity and security standards, licensing, compliance, and user enablement. Lead Copilot and agentic AI opportunities, reduce AI sprawl, mentor AI engineering capability, and partner with governance, legal, risk, data protection, security, and architecture teams to deliver well-governed Microsoft 365 AI solutions.

Leads the complaints function for a social housing organisation, ensuring fair, timely and empathetic resolution of resident complaints. Responsibilities include strategic and operational leadership, team development, performance management, regulatory compliance, Ombudsman engagement, governance reporting, stakeholder collaboration, root-cause analysis and service improvement. The role also manages resources, budgets and complaint insights to strengthen accountability and improve resident trust and service delivery.

Lead Clarion’s planned asset investment programme across the east region. Responsibilities include developing and validating work programmes, managing contractors, conducting stock condition surveys and site inspections, ensuring quality and regulatory compliance, controlling budgets, forecasting expenditure, managing risks, completing valuations, and communicating progress with internal teams and residents. The role is hybrid but involves substantial regional fieldwork and occasional travel to other offices and schemes.

Manage safeguarding concerns for vulnerable housing residents, ensuring cases are accurately recorded, monitored, and progressed in line with statutory requirements and organisational policy. Maintain the Safeguarding Register and support governance, audit, reporting, and data analysis. Collaborate with operational teams, partner agencies, and internal stakeholders to identify and address safeguarding risks, manage sensitive information, and improve resident safety and support.

Manage the full sales process for newly built Shared Ownership homes across residential developments, from initial enquiry through completion. Serve as the primary buyer contact, promote homes and partner services, negotiate sales, achieve targets, and deliver excellent customer service. The role requires weekend work, travel to regional sites, and collaboration with solicitors, agents, financial advisers, and other external partners.

Provide timely, compliant first-line HR support across the employee lifecycle. Handle varied HR queries, disseminate information and guidance, collaborate with leaders and managers, and work closely with HR Advisory and HR Business Partner teams to support employees and organizational outcomes.

Carries out responsive repairs, maintenance, void works, and property MOTs across Tower Hamlets and surrounding areas. Responsibilities cover carpentry, plumbing, plastering, kitchen and bathroom fitting, tiling, flooring, and related secondary trades. The role requires efficient completion of work within deadlines, strong customer care, reliability, a valid UK driving licence, and use of a company vehicle.

Patrol housing neighborhoods to deter anti-social behavior, increase residents’ confidence, and provide customer-focused community engagement. Observe, record, and report issues including vacant properties, repairs, criminal damage, and graffiti. The role may involve attending court as a professional witness, working a 7-day rota, traveling across the region, and using a company van. Experience supporting people with challenging behavior is desirable.

Provides responsive housing estate services across Norwich, including inspections, litter and graffiti monitoring, tenant support, tenancy condition checks, urgent situation response, repair reporting, and coordination with contractors, residents, and internal teams. The role requires independent workload planning, customer service, conflict resolution, problem solving, regional travel, occasional meetings and training, and use of a company van.

The Change and Adoption Partner supports change management across housing group projects. Responsibilities include developing change strategies, communication and training plans; conducting impact assessments, workshops, focus groups, presentations, and training; engaging stakeholders; and supporting implementation and sustained adoption. The role requires strong relationship management, influencing, collaboration, organization, and change management experience. It is hybrid, with regular London office attendance and travel to other offices as needed.

Carry out maintenance, responsive repairs, void works and property MOTs across multiple trades (carpentry, plumbing, plastering, kitchen/bathroom fitting). Complete tasks efficiently to deadlines, provide good customer care, use company vehicle and tools, and comply with basic criminal record check and right-to-work requirements.

Performs responsive repairs, maintenance, void works, and property MOTs across North London properties. Responsibilities cover carpentry, plumbing, plastering, kitchen and bathroom fitting, tiling, flooring, and related secondary trades. The role requires efficient completion of work, strong customer care, a valid UK driving licence, and use of a company van.

Carry out responsive repairs, maintenance, void works, property MOTs, and related trade tasks across properties in Borehamwood and surrounding areas. Responsibilities include carpentry, plumbing, plastering, kitchen and bathroom fitting, tiling, flooring, efficient completion of work to deadlines, and delivering good customer service. A valid UK driving licence is required, with a company vehicle provided.

Perform multi-trade maintenance and responsive repairs across South London properties, including carpentry, plumbing, plastering, kitchen/bathroom fitting, tiling and flooring. Complete void works and property MOTs to deadlines, provide good customer care, use company vehicle and tools, and comply with basic criminal record check and residency/work eligibility requirements.