Your responsibilities:
- Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.
- Animate coaching sessions for team members (internal and external).
- Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
- Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).
- Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)
Your qualifications:
- Previous experience in customer service (at least 1 year)
- Excellent communication and active listening skills with a willingness to help others
- A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
- Full working proficiency in English and German (Please send your CV in English)
- You fit with our BlaBlaPrinciples
- You thrive in a collaborative, fast-growing and innovative environment
- You have the ability to take ownership, be aligned with business priorities
- Nice to have: Proficiency in French
What we have to offer:
- 4 additional weeks on top of legal maternity/paternity leaves
- Financial support for home office equipment (2000 PLN)
- Minimum 20 days holidays per year (based on work experience)
- Local meal plan policy (320 PLN/month)
- Public transport (50 PLN/month)
- Multisport membership
- Private health insurance (Allianz)
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership plan
- Regular team building events
- Mental health support through Moka.care
- 1 day off per year to test our product
- 1 day per year for social engagements with non-profits
Interested in joining the ride?
- a 45-min video-call with one of our Talent Acquisition Manager to get to know you, understand your career expectations and answer your questions
- a fully remote exercise to evaluate your technical skills
- a 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the role
- a 30-min video-call with our Senior Customer Operations Manager ,Aline Romer, for a vision fit and rounding off the process
Top Skills
What We Do
BlaBlaCar is the world’s leading community-based travel app enabling 26 million active members a year to share a ride in 21 countries. Its technology matches drivers with empty seats with passengers heading the same way, so they can share the cost of the trip. With the mission to be the go-to marketplace for shared travel, BlaBlaCar combines carpooling with bus journeys from over 4000 operators to offer a wide choice of affordable and sustainable travel solutions, all in one app. In 2022, BlaBlaCar’s trusted community connected 2 million meeting points worldwide and enabled 90 million human encounters. Carpool drivers saved 450 million euros, and all BlaBlaCar’s mobility services contributed to avoiding 1.5 million tonnes of CO2 emissions.
