Role purpose: Build strong partnerships and help schools and school systems implement IB programmes well, so that IB grows sustainably and partners receive consistent, high-quality support. The role supports partnerships, portfolio health and growth through engagement, coordination and insight.
Manage and grow relationships and engagement within the assigned portfolio of schools.
Ensure schools receive coordinated, practical support to implement IB programmes successfully in their context.
Improve understanding and recognition of IB programmes and services with relevant stakeholders.
Use data and feedback to identify risks, opportunities and priorities across the portfolio.
Share insights from assigned portfolio with IB teams to improve services, processes and the school experience.
Key Accountabilities
Account Management, Partnership Planning and Knowledge Sharing
- Manage day‑to‑day portfolio activities for an assigned portfolio of schools throughout their IB journey.
- Maintain strong account relationships with key stakeholders, decision‑makers and influencers.
- Manage intake and triage of new schools and programmes, ensuring timely transition to appropriate service teams.
- Maintain accurate, up‑to‑date account data and records (e.g. Salesforce) and contribute portfolio insights to reporting and planning.
- Contribute to regional and country planning activities and continuous improvement initiatives.
Partnership Management with Schools, Groups and Systems
- Build trusted working relationships with school, group and system leadership.
- Contribute to partnership strategies that support sustainable implementation, retention and growth.
IB Programme Development and Quality Support
- Provide proactive support to schools across the IB programme lifecycle, including onboarding, implementation, review and development.
- Deliver planned engagement activities such as campaigns, webinars, reviews and meetings.
- Use school and portfolio data to identify needs and recommend appropriate support services.
- Support change management initiatives and multi‑year programme development activities.
- Build professional learning networks and support IB community‑building activities.
Authorization and Evaluation Services
- Provide contextual input to support authorization and evaluation processes.
- Review outcomes and feedback from visits and integrate findings into ongoing portfolio planning.
- Support schools as they prepare for self‑study, follow‑up actions and programme development planning.
Retention and Risk Management
- Identify programme retention risks and coordinate mitigation actions within assigned portfolio.
- Support schools facing viability, leadership transition or organizational change challenges.
- Coordinate service recovery actions and follow‑up support in collaboration with internal teams.
- Share insights to inform service design, support models and delivery improvement.
Growth and Opportunity Development
- Support expansion of IB subject offerings and additional programmes within existing schools.
- Promote increased student access and sustainable programme growth.
- Identify and refer opportunities for professional learning and consultancy support.
- Support identification of future IB Educator Network talent and capacity.
Localized Strategy, Stakeholder Insight and Delivery
- Deliver local CP&D priorities aligned with agreed regional and country strategies.
- Capture, analyze and share stakeholder insight, trends, opportunities and risks with Senior Managers and IB teams.
All activities above are performed within centrally defined strategy, policy and approval frameworks.
Responsibilities
Problem Solving and Decision-Making Level
Works with Heads and Senior Managers to manage day‑to‑day portfolio activities within agreed strategy, policy and governance frameworks.
Uses data, feedback and professional judgement to identify risks, opportunities and priorities, and recommends practical actions to improve quality, retention and growth. Influences internal stakeholders and partners, escalates material risks appropriately, and coordinates responses across IB teams. Decisions with material financial, contractual or strategic impact are escalated to Senior Managers or Country Heads.
Translates partner needs into practical support plans and coordinates delivery across IB teams and services.
The role does not have authority to approve commercial terms, bind IB contractually, or take final economic decisions, all of which are exercised centrally.
Qualifications
Education
- Bachelor’s degree (Education, International Relations, Public Policy, Business or similar).
- Master’s degree preferred.
Work experience
- Significant experience in education partnerships, programme development, account management or stakeholder engagement.
- Familiarity with public, private and/or international education systems.
- IB Educator Network experience or other IB‑related roles desirable.
Skills
- Fluency in English; relevant local language skills desirable.
- Strong stakeholder management and facilitation skills, with confidence engaging mid‑ to senior‑level decision‑makers.
- Analytical and reporting skills to inform planning and decision‑making.
- Organisational and project management capability with strong attention to detail.
- Clear written and verbal communication skills with professional maturity and diplomacy.
- Ability to work autonomously within governance frameworks and manage competing priorities.
- Proficient in MS Office tools; Salesforce or similar CRM experience preferred.
Skills Required
- Bachelor's degree in Education, International Relations, Public Policy, Business or similar
- Master's degree preferred
- Significant experience in education partnerships, programme development, account management or stakeholder engagement
- Familiarity with public, private and/or international education systems
- IB Educator Network experience or other IB‑related roles desirable
What We Do
The International Baccalaureate® (IB) is a non-profit educational foundation, motivated by its mission, focused on the student. Our four programmes for students aged 3 to 19 help develop the intellectual, personal, emotional and social skills to live, learn and work in a rapidly globalizing world. Founded in 1968, we currently work with over 5400 schools in 158 countries to develop and offer four challenging programmes to over a million students aged 3 to 19. Office Locations: Geneva | Washington, DC | The Hague | Singapore | Cardiff IB Foundation Office Rue du Pré-de-la-Bichette 1 1202 Genève Switzerland IB Global Centre, Washington DC 3950 Wisconsin Avenue, NW Washington, DC 20016 USA IB Africa/Europe/Middle East Global Centre Churchillplein 6 Den Haag, South Holland 2517 JW Netherlands IB Asia-Pacific Global Centre 600 North Bridge Road #21-01 Parkview Square Singapore, 188778 Singapore IB Global Centre Cardiff Peterson House Malthouse Avenue Cardiff, Wales CF23 8GL United Kingdom
