This isn't a role about managing tickets or moderating Q&A.
It's about creating spaces, stories, and recognition that bring Technology Asset Intelligence (TAI) to life - helping customers, partners, and experts learn from one another and shape how Lansweeper is used across the industry.
You'll join the Ecosystem team, working closely with Product, Product Marketing, and Customer Success to grow a community that reflects our purpose: making IT intelligent through collaboration, recognition, and shared innovation.
Your Mission
- Redefine the Lansweeper Community's purpose around collaboration, recognition, and inspiration.
- Shift engagement from troubleshooting toward peer learning and storytelling.
- Launch early programs (office hours, showcases, recognition pilots) that highlight how IT pros use Lansweeper to solve real-world problems.
- Support the rollout of the new community platform (Community 2.0) and prepare for the 2026 Roadshow and certification programs.
Key Challenges
- Changing community habits from support to collaboration and storytelling.
- Balancing operational discipline (moderation, analytics, governance) with creative program design and authentic engagement.
- Engaging a technical audience while ensuring the community stays focused on inspiration and application, not troubleshooting.
- Connecting internal teams and partners around community-driven outcomes and success stories.
Key Responsibilities
- Lead the Evolution from Support to Inspiration: Deliver the community transformation roadmap - from support forum to collaboration hub.
- Drive Recognition and Engagement : Co-design and manage Recognition and Certification programs for top contributors.
- Strengthen Collaboration Across the Ecosystem: Partner with Product, Marketing, and CS teams to amplify community-driven solutions. Engage partners and ISVs in events, programs, and collaborative initiatives.
- Manage Operations and Insights: Track community health, engagement, and recognition impact.
Key Requirements:
- Proven experience managing or growing builder or developer communities (not support forums).
- Deep understanding of community engagement metrics, governance, and content programming.
- Hands-on experience with Salesforce Community / Experience Cloud or similar enterprise platforms.
- Creative and strategic thinker with ecosystem mindset.
- Collaborative selfstarter who thrives in crossfunctional environments.
Nice to haves:
- Background in SaaS, technology ecosystems, or marketplace communities.
- Strong communication and storytelling skills to engage technical and nontechnical audiences.
- Knowledge of community analytics, gamification, or ambassador programs.
Why you'll love it here
A chance to shape the growth story of a rapidly scaling SaaS company.
High visibility and ownership in a global role.
Competitive compensation, benefits, and development opportunities.
A collaborative, hybrid environment in our Northwest Austin office (near the Arboretum area).
Top Skills
What the Team is Saying
What We Do
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
IT managers have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the IT of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
Centralized IT Asset Data enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing IT Asset Data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper's IT Inventory Platform provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you?
We don't over promise, We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together, we're writing our visionary story of ambition, growth, and top-notch tech.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
