Community Manager

Job Description:

Dentsu Creative operates in over [21] markets worldwide with more than [2,200] dedicated specialists. Bringing together our Japanese heritage in craft, data and technology, and our deep understanding of media and contemporary culture, Dentsu Creative is a new global creative agency. Born in Japan, raised in a digital world. We help transform brands and business through the power of Modern Creativity: which creates culture, changes society and invents the future and is accelerated by our deep specialist expertise in digital experience, earned attention and entertainment.

About dentsu international

Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.

Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.

Visit our website to discover more about what we do: www.dentsu.com 

A bit about you:

The Community Manager will play a key role in supporting social media strategy development, including planning, content creation, optimization, and performance reporting. They will manage brand communities by engaging with followers through comments, DMs, and posts, ensuring timely and effective responses. The role involves utilizing tools like Talkwalker, SocialBakers, and platform-native tools to track and analyze social media efforts. Additionally, the Community Manager will collaborate with internal teams, assist with client servicing, coordinate with external suppliers, and conduct regular media reviews and competitor analysis. A team-oriented, proactive approach is essential for ensuring campaign deadlines and goals are consistently met.

• Social Media Strategy & Content Management: Assist in the creation, planning, and execution of social media strategies, including content production, curation, posting, and distribution across platforms. Optimize content performance and ensure it aligns with brand goals.
• Community Engagement & Client Servicing: Actively manage brand communities by responding to inquiries, comments, and messages across social media platforms. Provide exceptional client management and collaborate with external suppliers to ensure the seamless execution of campaigns.
• Reporting & Analytics: Regularly track, analyze, and report on social media performance using tools like Talkwalker, SocialBakers, and native platform analytics. Provide insights and recommendations for optimization and improvement.
• Team Collaboration & Campaign Support: Work closely with digital strategists, business unit heads, and the digital director to meet campaign deadlines and objectives. Assist with media reviews, competition analysis, and day-to-day social media tasks as needed.

Qualifications:

• Strong understanding of social media platforms and their respective audiences.
• Proficiency with social media management and analytics tools (e.g., Talkwalker, SocialBakers, native platform tools).
• Excellent communication and interpersonal skills for client interaction and community management.
• Ability to work collaboratively in a team and manage multiple tasks efficiently in a fast-paced environment.

Become a champion for meaningful progress:

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Together we make our mark. Together we embrace the true potential of disruption. And together – across all our locations – we help our clients win in a changing world.

If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.

Next Steps
Sound exactly like the sort of role for you? Apply now!

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