Community Manager

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
Echostar is seeking a dynamic and creative Community Manager to manage our support presence on Reddit. In this role, you will be responsible for engaging with users, fostering positive conversations and care related issues, managing support-related content, and creating a strong sense of community around our products and services. You will work closely with cross-functional teams including Marketing, Product, and billing to solve complex care needs.
Key Responsibilities:

• Manage and moderate the company's Reddit presence
• Actively engage with Redditors by responding to comments, addressing questions and issues around care related problems, and participating in discussions related to the wireless industry and our products
• Monitor sentiment, trends and provide insights to the broader customer support and product teams
• Partner cross-functionally to solve complex customer issues and prevent repeat issues
• Design, prioritize, and execute projects that drive Customer Experience Operations (CXO) and the strategic objectives
• Develop and implement content strategies tailored to Reddit's unique culture and user base
• Create and curate engaging support content (posts, AMAs, polls, etc.) that informs, entertains, and educates the community about trouble shooting and product issues
• Handle any crisis situations, customer complaints, or negative sentiment in a calm, professional, and solution-oriented manner
• Serve as the voice of the community internally, helping to inform decisions around product improvements and customer experience enhancements

Skills, Experience and Requirements
Education and Experience:

• A bachelor's degree in marketing, public relations, or a communications field or 4+ years of relevant experience

Skills and Qualifications:

• Strong understanding of Reddit's culture, subreddits, and community dynamics
• Social media, chat, or email customer service experience (experience responding to customers on Reddit preferred)
• Excellent written communication skills with the ability to engage and connect with a wide variety of users in an authentic, relatable way
• Passion for wireless technology, mobile products, and consumer electronics
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Analytical mindset with the ability to track metrics, analyze data, and adjust strategies accordingly
• Experience with social media management tools, analytics platforms, and Sprinkr a plus
• A proactive, customer-centric approach with a positive attitude and strong problem-solving skills
• Knowledge of Reddit's rules and guidelines, as well as how to handle sensitive or negative discussions effectively

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.